Miken Rios
Raeford
Summary
Experienced in applying therapeutic techniques and providing client-focused care. Skilled at creating a supportive environment through active listening and empathy. Proficient in crisis intervention and individualized treatment planning to effectively support diverse client needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Applied Behavior Analysis Technician
Autism Enrichment Center
02.2025 - Current
- Developed strong rapport with clients by establishing clear expectations and maintaining a supportive learning environment.
- Provided ongoing parent training and support to promote consistency between home and therapy settings.
- Maintained accurate documentation of session notes, treatment plan updates, and relevant correspondence with team members.
- Coordinated with supervisors in addressing any concerns or modifications needed to enhance client outcomes.
- Supported clients in achieving self-help goals, including toileting, dressing, and hygiene tasks.
- Promoted an inclusive atmosphere within sessions by incorporating diverse materials and adapting activities for varied learning styles.
- Tracked client progress through detailed data collection and analysis, ensuring timely adjustments to interventions as needed.
- Reduced challenging behaviors in clients by employing behavior modification techniques, such as reinforcement and extinction.
- Participated in ongoing professional development opportunities to stay current in the field of Applied Behavior Analysis.
Project Support Professional
Lowe's Home Improvement
06.2022 - 02.2025
- Served as a subject matter expert within multiple projects, offering valuable insights that contributed to overall success.
- Kept records of customer interactions and transactions, recording details of inquiries, complaints and comments.
- Contributed to quality assurance efforts by reviewing deliverables and ensuring alignment with client expectations.
- Improved overall team productivity with effective time management strategies and task prioritization.
Loan Processor
The Law office of Jeffrey Radford
02.2021 - 06.2022
- Review active loan files each day to determine if any documents are missing or what can be done to help the process along.
- Communicate with clients either to request or to provide information.
- Order property and loan documentation such as appraisals, inspections, title searches, site surveys, contracts, and property tax records to help process mortgage loan files.
- Collaborated with loan officers, underwriters, and other team members to gather necessary documentation and information for loan applications, expediting the approval process.
- Managed a high volume of loan files, prioritizing tasks to meet deadlines and maintaining an organized and efficient workflow..
Insurance Coordinator
Pine Valley Family Dentistry
05.2017 - 04.2021
- Process insurance claims and manage follow-up on pending claims.
- Coordinate with dental staff to optimize daily patient flow.
- Maintain accurate patient records and documentation in the dental practice management system.
- Handle patient complaints and work to resolve conflicts professionally.
- Ensure compliance with HIPAA regulations and maintain patient confidentiality.
Substance Abuse Counselor
Pinehurst Comprehensive Treatment Center
12.2015 - 05.2017
- Maintained accurate documentation of client progress, facilitating informed decision-making within the treatment team.
- Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Established trusting relationships with clients, creating an open dialogue about their experiences and challenges related to substance abuse.
Care Coordinator/Case Manager
Southern Smiles Pediatric Dentistry
05.2014 - 12.2015
- Coordinated and managed the care plans for a caseload of clients, ensuring the delivery of high-quality and personalized healthcare services.
- Managed and maintained accurate and up-to-date client records, documenting care plans, progress notes, and any changes in health status.
- Provided education and support to clients and their families, empowering them to actively participate in the management of their healthcare needs.
- Assisted with behavior management techniques to ensure cooperation from anxious or uncooperative children during appointments.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
Patient Relations Coordinator
Dental works
11.2012 - 05.2014
- Implemented a streamlined system for managing patient records, resulting in improved efficiency and reduced errors.
- Responded promptly to patient inquiries, providing exceptional customer service and resolving issues effectively.
- Collaborated with healthcare providers to coordinate diagnostic tests, procedures, and surgeries for patients.
- Provided administrative support by managing phone calls, emails, and other correspondence related to patient care.
- Supported the front desk team by greeting patients, checking them in/out, collecting payments, etc.
- Trained new staff members on office procedures and software systems used for appointment scheduling and record-keeping.
- Developed strong relationships with referring physicians' offices to facilitate smooth referral processes.
Education
Master's degree - Clinical Psychology
Methodist University
Fayetteville, NC05.2027
Bachelor's degree - Industrial and Organizational Psychology
Purdue University-Main Campus
09.2024
Associate of Applied Science - Human Services
Sandhills Community College
Pinehurst, NC12.2016
Skills
- Data collection methods
- Emotional regulation techniques
- Individualized treatment planning
- Collaboration with multidisciplinary teams
- Behavior modification techniques
- Confidentiality and privacy practices
- Crisis management strategies
- Multicultural counseling
Certification
- Certified Notary Public
- ABAT
- BLS and CPR Certification
- Nonviolent Crisis Intervention Training
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Applied Behavior Analysis Technician
Autism Enrichment Center
02.2025 - Current
Project Support Professional
Lowe's Home Improvement
06.2022 - 02.2025
Loan Processor
The Law office of Jeffrey Radford
02.2021 - 06.2022
Insurance Coordinator
Pine Valley Family Dentistry
05.2017 - 04.2021
Substance Abuse Counselor
Pinehurst Comprehensive Treatment Center
12.2015 - 05.2017
Care Coordinator/Case Manager
Southern Smiles Pediatric Dentistry
05.2014 - 12.2015
Patient Relations Coordinator
Dental works
11.2012 - 05.2014
Master's degree - Clinical Psychology
Methodist University
Bachelor's degree - Industrial and Organizational Psychology
Purdue University-Main Campus
Associate of Applied Science - Human Services
Sandhills Community College
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