Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

E. Michael Lookingbill

Southport

Summary

Motivated professional with a strong work ethic and adaptability. Demonstrated ability to quickly master new skills and operate effectively in high-pressure environments. Proven track record of contributing to organizational success through effective communication and teamwork. Actively pursuing entry-level opportunities in the Commercial Equipment Repair Industry to leverage skills and support company growth.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Restaurant Owner/Operator

Shuckin'Shack Leland
Leland
08.2017 - Current
  • Trained and supervised staff on customer service and food preparation standards.
  • Implemented cost control measures to manage inventory and reduce waste.
  • Oversaw compliance with health and safety regulations for food handling.
  • Built relationships with customers to enhance dining experience and loyalty.
  • Supervised daily maintenance operations for facility equipment and systems.
  • Conducted regular inspections to identify repair needs and safety hazards.
  • Implemented preventive maintenance programs to enhance equipment reliability.
  • Coordinated with external vendors for specialized repair services and parts procurement.
  • Ordered parts, supplies and tools needed for maintenance activities.
  • Repaired or replaced faulty components using hand tools, power tools and precision measuring instruments.
  • Conducted tests after repair work was completed to ensure proper functioning of the system or machine.
  • Maintained a safe working environment by adhering to safety protocols and standards.
  • Diagnosed mechanical problems and determined necessary repairs.
  • Performed regular preventive maintenance on equipment and systems to minimize downtime.
  • Coordinated with outside contractors when specialized services were required for major repairs or installations.
  • Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.
  • Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
  • Completed basic carpentry tasks and installed shelves, hooks, and closet rods to meet customer needs.
  • Checked electrical components to identify defects and hazards and make necessary adjustments.
  • Changed HVAC filters and cleaned condensation drains to perform preventive maintenance on HVAC systems.
  • Disassembled appliances to diagnose problems and facilitate repairs.
  • Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
  • Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
  • Ordered parts, supplies or equipment from catalogs or suppliers.
  • Dismantled machines, equipment, or devices to access and remove defective parts.
  • Maintained or repaired specialized equipment or machinery.
  • Performed routine maintenance by inspecting drives, motors or belts.
  • Assembled, installed or repaired electrical or electronic components and pipe systems.

Technology Sales Consultant

Dell Technology & Partners
Carolina Beach
01.1998 - 08.2017
  • Consulted with clients to identify technology needs and solutions.
  • Demonstrated Dell products to enhance customer understanding and engagement.
  • Developed tailored proposals for businesses based on their specific requirements.
  • Collaborated with cross-functional teams to improve product offerings and services.
  • Provided ongoing support to clients, ensuring satisfaction with purchased technologies.
  • Managed customer relationships through regular follow-ups and feedback collection.
  • Resolved customer complaints in a timely manner.
  • Generated leads through cold calling, networking events, referrals.
  • Demonstrated product features and benefits to potential customers.
  • Created reports detailing performance metrics such as total number of sales calls made per day, week, month.
  • Collaborated with marketing team to create promotional materials such as brochures or flyers that highlight company's offerings.
  • Assisted with training new sales representatives on product knowledge and sales techniques.
  • Monitored competitors' activities such as changes in prices or product offerings.
  • Developed and maintained relationships with key decision makers in the technology industry.
  • Performed cost-benefit analysis of products and services for clients.
  • Analyzed existing customer data to develop strategies for increasing revenue from current accounts.
  • Followed up regularly with existing customers to ensure satisfaction and explore further business opportunities.
  • Attended trade shows, conferences, seminars, webinars to stay up-to-date on industry trends and best practices.
  • Negotiated pricing and contractual terms with customers.
  • Maintained accurate records of customer interactions in CRM system.
  • Prepared presentations, proposals, quotes, contracts, and other documents related to sales activities.
  • Assessed customer needs, explained complex technical information and provided information regarding useful products and promotions.
  • Updated and organized records of customer accounts, contact information and transactions.
  • Hosted customer meetings to discuss specifications and budgets to reach specific objectives.
  • Participated in local and national trade shows to meet manufacturers and better understand products and service offerings.
  • Identified products and services that would be best fit for customer projects.
  • Reported and presented sales, leads and new contacts to management when appropriate.
  • Pleasantly greeted customers both in-person and on phone, providing exceptional assistance, and service and promoting lasting business relationships.
  • Contributed of team revenue each quarter, directly contributing to ranking.
  • Handled many customer issues monthly, resolving problems quickly and effectively.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Listened to customer needs to identify and recommend best products and services.
  • Increased repeat business using great customer service, problem-solving and conflict resolution skills.
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
  • Secured long-term accounts by providing recommendations to promote brand effectiveness and product benefits.

Distribution/Transmission Lineman

City of Austin Power & Light
Austin
12.1991 - 01.1998
  • Installed and maintained overhead and underground power lines.
  • Assisted in troubleshooting electrical outages and service interruptions.
  • Operated bucket trucks and other heavy equipment for line work.
  • Collaborated with team members to ensure safety protocols were followed.
  • Responded to emergency calls for repairs and service restoration.
  • Participated in training sessions on safety practices and electrical standards.
  • Followed OSHA regulations related to safety procedures at job sites.
  • Maintained, repaired and replaced poles and cross-arms.
  • Operated bucket trucks to install or maintain high voltage power lines.
  • Assisted in the repair of damaged lines due to storms or accidents.
  • Performed pole climbing, digging holes and backfilling trenches for line installation.
  • Removed old wires from utility poles before replacing them with new ones.
  • Assisted in the maintenance of underground cables and conduits.
  • Participated in emergency response teams during natural disasters.
  • Assisted in various capacities during construction, repair and maintenance of electrical lines.
  • Read blueprints and diagrams for proper installation techniques.
  • Installed transformers, meters, regulators and other electrical components.
  • Assessed power lines, poles and electrical equipment for wear and damage and reported deficiencies to appropriate supervisor.
  • Inspected equipment for faults or damage to determine repair needs.
  • Constructed distribution systems using hand tools such as shovels, hammers, saws and drills.
  • Shortened or lengthened wires by removing or adding wire and used different types of splices, connectors and clamps.
  • Opened switches or attached grounding devices to remove electrical hazards from disturbed or fallen lines.
  • Troubleshot overhead distribution lines to restore power service.
  • Tested conductors to identify corresponding conductors and prevent incorrect connections.
  • Worked closely with electricians on complex construction projects.
  • Replaced defective or burned out conductors on utility poles using aerial lift devices.
  • Installed street lights and security lights, including wiring and fixture mounting.
  • Spliced wires and soldered connections to complete circuitry for effective power distribution.
  • Coordinated with team members to remove trees and other obstructions from lines and equipment.
  • Utilized volt meters, ammeters, and other testing devices to assess and ensure system functionality.
  • Installed and maintained overhead and underground power lines to ensure uninterrupted power supply.
  • Utilized GPS and mapping tools to locate and diagnose issues within the electrical distribution system.
  • Performed ground work, setting up traffic cones and safety signs to secure work areas.
  • Worked with team to install cables, poles and transformers.
  • Maintained electric work tools and equipment.
  • Climbed wooden poles, ladders and towers or used bucket trucks to reach power lines and complete work.
  • Completed resagging on older or improperly installed lines.
  • Performed pre-installation procedures to attach cross-arms, insulators and auxiliary equipment to poles.

Education

Some College (No Degree) - HVAC 1 Accelerated

Brunswick Community College
Bolivia, NC

Skills

  • Staff training
  • Cost control
  • Inventory management
  • Health compliance
  • Customer relationship
  • Equipment maintenance
  • Preventive maintenance
  • Vendor coordination
  • Conflict resolution
  • Problem solving
  • Safety protocols
  • Quality assurance
  • Time management
  • Local regulations compliance
  • Food presentation
  • Operational efficiency
  • Staff management
  • Small business operations
  • POS system operation
  • Staff hiring
  • Customer engagement
  • Business planning
  • Promotional planning
  • Labor cost controls
  • Allergy awareness
  • Revenue generation
  • Staff supervision
  • Building upkeep
  • Building maintenance
  • Performance improvement
  • Supply ordering and management
  • Investigating complaints
  • Customer satisfaction
  • Recruitment and hiring
  • Employee supervision
  • Maintain food safety
  • Crisis management
  • Multitasking
  • Workflow planning

Certification

  • Universal EPA 608 Certification
  • NCCER HVAC 1 Certification
  • NCCER Construction Core Certification
  • OSHA 10 Certification

Timeline

Restaurant Owner/Operator

Shuckin'Shack Leland
08.2017 - Current

Technology Sales Consultant

Dell Technology & Partners
01.1998 - 08.2017

Distribution/Transmission Lineman

City of Austin Power & Light
12.1991 - 01.1998

Some College (No Degree) - HVAC 1 Accelerated

Brunswick Community College

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E. Michael Lookingbill