Michael Clayton
Cornelius,NC
Summary
Personable and organized professional with knack for effective communication and problem-solving. Well-versed in logistics coordination and route planning, with skills in managing schedules and optimizing delivery times. Committed to ensuring seamless operations and maximizing efficiency in transportation services.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Dispatch Supervisor
Estes Express Lines
01.2022 - 01.2025
- Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability
- Supervised team of 80 drivers and provided training focused on maximizing overall performance.
- Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
Dock Supervisor
Estes Express Lines
01.2022 - 03.2022
- Started as a Dock Supervisor, and moved into the Dispatch operations.
- Implemented loading dock process and productivity improvements.
- Ensured timely shipments by closely monitoring loading and unloading processes.
- Promoted a positive work environment by fostering open communication and resolving conflicts promptly.
- Communicated and coordinated with 2departments to verify operational peak performance.
Assistant Manager
Central Freight Lines
04.2021 - 12.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
Dispatcher
Central Freight Lines
10.2018 - 03.2021
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of12 Drivers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Team Leader Forklift Operator
Central Freight Lines
04.2015 - 10.2020
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
Merchandise Processor
Sears Outlet
03.2015 - 07.2015
- Picked orders, packed boxes and prepared shipments.
- Inspected items to check quality and accuracy against specifications.
- Sorted, priced and stocked merchandise on sales floor.
Dock Worker
Sears Outlet
07.2014 - 03.2015
- Upheld high-quality standards for all handled goods while meeting strict deadlines in a fast-paced work environment.
- Reduced risks of damage to cargo through careful handling and adherence to best practices in packaging and palletizing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Sales Associate
Sheetz
07.2011 - 06.2014
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Maintained a clean and organized store environment for improved customer experience.
Education
No Degree - General Studies
Guilford Technical Community College
Jamestown, NCHigh School Diploma - General Studies
Ragsdale High School
Jamestown, NC01.2011
Skills
- Shipping and receiving
- Dispatch software
- Team supervision
- Forklift operator certification
- Warehouse management
- Pallet jack handling
- Employee training
- Training and coaching
- Microsoft office
- Mentoring and coaching
- Employee scheduling
- Operations management
Certification
Certified Forklift Operator
Willing To Relocate
- Durham, NC
- Archdale, NC
- Greensboro, NC
Personal Information
Authorized To Work: US for any employer
Languages
English
Native or Bilingual
Timeline
Dispatch Supervisor
Estes Express Lines
01.2022 - 01.2025
Dock Supervisor
Estes Express Lines
01.2022 - 03.2022
Assistant Manager
Central Freight Lines
04.2021 - 12.2021
Dispatcher
Central Freight Lines
10.2018 - 03.2021
Team Leader Forklift Operator
Central Freight Lines
04.2015 - 10.2020
Merchandise Processor
Sears Outlet
03.2015 - 07.2015
Dock Worker
Sears Outlet
07.2014 - 03.2015
Sales Associate
Sheetz
07.2011 - 06.2014
No Degree - General Studies
Guilford Technical Community College
High School Diploma - General Studies
Ragsdale High School
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