Mike Baker
Wilmington
Summary
Dynamic Field Service Technician with a proven track record at Coastal Poolscapes, excelling in problem-solving and customer service. Expert in technical troubleshooting and field repairs, I consistently deliver tailored solutions that enhance client satisfaction. My positive attitude and commitment to excellence ensure timely support and strong customer relationships.
Overview
5
5
years of professional experience
Work History
Field Service Technician – Pool Systems
Coastal Poolscpaes
05.2021 - 08.2025
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with client
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
Cashier & Sandwich Maker
Potbelly
05.2020 - 11.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree - Coastal Engineering
UNCW
Wilmington, NC05-2027
High School Diploma -
Cape Fear Academy
Wilmington, NC05-2023
Skills
- Problem-solving
- Troubleshooting and repair
- Positive attitude
- Field repairs
- Customer service
- Technical troubleshooting
- Customer training
Timeline
Field Service Technician – Pool Systems
Coastal Poolscpaes
05.2021 - 08.2025
Cashier & Sandwich Maker
Potbelly
05.2020 - 11.2020
No Degree - Coastal Engineering
UNCW
High School Diploma -
Cape Fear Academy
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