Mikayla Olejar
Greenville
Summary
Strong leader and problem-solver dedicated to streamlining operations to help people in need no matter the issue. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Lowes Home Improvment
02.2021 - 05.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Increased revenue by cross-selling and upselling products and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Voluntary Worker
Children's Health Services
01.2020 - 02.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Greeted visitors, answered questions and assisted with individual needs or requests.
- Maintained and updated database of information for organization.
- Answered phone to filter calls, assist and redirect appropriate personnel.
- Drafted emails, wrote memos, created contracts and prepared other communications.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Guided troubled individuals to tools and resources necessary for healing.
Education
Bachelor of Science - Biology
East Carolina University
Greenville, NC12.2024
Skills
- Safety Regulations
- Correcting Discrepancies
- Project Management
- Inbound and Outbound Calling
- Customer Relationship Management
- Customer Service
- Quality Assurance
- Guest Services
- Verbal Communication
- Product Knowledge
Certification
- CNA - Certified Nursing Assistant
- CNA Training - 6 weeks
Timeline
Customer Service Associate
Lowes Home Improvment
02.2021 - 05.2023
Voluntary Worker
Children's Health Services
01.2020 - 02.2023
Bachelor of Science - Biology
East Carolina University
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