Mikalyn Byrd
Ayden
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Leader
Chipotle Mexican Grill
Winterville
06.2025 - Current
- This job requires exceptional customer service and communication.
- While managing other employees, as a service leader you manage food and must meet the proper health standards to serve and provide customers with a memorable experience.
- Service leaders also take phone calls and direct customers who require help whether it be with an order, experience, or questions about the menu.
- Service leaders must have extensive knowledge over the menu as well as its ingredients.
- Service is tailored to meeting customers needs and providing satisfaction, addressing any concerns and quick problem-solving.
Guest Experience Manager
CAVA
Greenville
06.2023 - 05.2025
- On a day to day basis this job is about giving a great customer service experience and communicating with your team members frequently.
- Communication is key to success!
- Requires extensive knowledge over the restaurants menu and the ability to help customers with any questions they may have, or special requests.
- Managers work mornings and nights in order to have experience prepping food and serving properly.
Summer Intern
CCS Technology
Fayetteville
06.2022 - 07.2022
- I was an Intern over the summer tasked with responding to shipments and deliveries alongside fellow mentors.
- This required an abundance of communication with teammates and customers.
- We would often visit schools within the county for pick up or drop off.
- Interns worked 40 hour weeks.
Education
Associates of Arts -
Pitt Community College
Pitt County, NCGraphic design -
Fayetteville Technical Community College
Fayetteville, NCHigh school diploma -
Pine Forest High School
Fayetteville, NCSkills
- Shift management
- Leadership Experience
- Kitchen experience
- Adobe Premiere
- Organizational skills
- Communication skills
- POS
- Food service
- Restaurant management
- Adobe InDesign
- Microsoft Word
- Supervising experience
- Kitchen management
- Food industry
- Team management
- Computer skills
- Hospitality
- Restaurant experience
- Food safety
- Graphic Design
- Adobe Illustrator
- Adobe Photoshop
- Cash handling
- Time management
- Exceptional communication
- Customer service excellence
Certification
- ServSafe
- Microsoft Word
- Adobe Illustrator
- Adobe Photoshop
- Microsoft PowerPoint
Timeline
Service Leader
Chipotle Mexican Grill
06.2025 - Current
Guest Experience Manager
CAVA
06.2023 - 05.2025
Summer Intern
CCS Technology
06.2022 - 07.2022
Associates of Arts -
Pitt Community College
Graphic design -
Fayetteville Technical Community College
High school diploma -
Pine Forest High School