MIGUEL ANGEL VALERIANO-CABRERA
Raleigh
Summary
Tech-savvy professional with over 12 years of retail and technology experience. Adaptable and coachable with a proven track record in training teams, optimizing workflows, and troubleshooting technology issues. Known for enhancing performance, executing product strategies, and delivering exceptional customer service. Eager to leverage strong problem-solving skills and passion for technology in a fast-paced, innovative tech environment. Ready to embrace new challenges and continue growing in a software engineering or technology role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Equipment Technician
HZO
04.2025 - Current
- Collaborated with engineers to troubleshoot complex vacuum-system issues such as leaks and under performance
- Conducted routine preventative maintenance on company custom-built machines, minimizing downtime and making sure client products are consistently meeting set goals
- Developed and updated technical documentation, enhancing team knowledge and setting standards for maintenance procedures
- Implemented custom Excel VBA macros to transform raw data being collected into dynamically changing visual representation of this data for the purpose of making changes to improve results
- Coordinated and led meetings for international branch in Mexico to instruct employees on the use of custom VBA macros, while owning issue resolution and bug fixes
Advanced Repair Agent
Best Buy
09.2021 - Current
- Troubleshooting client devices that were victims of ransomware, malware and remote access exploits.
- Educated clients on best practices for maintaining network security and safe online behavior.
- Mentored employees over the management of client information and security when dealing with client data
- Significantly reduced the Samsung repair process turnaround time from 3 weeks to just 3 hours, demonstrating exceptional problem-solving and process optimization skills.
- Maintained and optimized both Apple and Samsung repair and inventory processes, reducing costs and ensuring quality results.
Product Flow Specialist
Best Buy
09.2020 - 08.2021
- Kept warehouse and work areas organized, clean and free from hazards.
- Investigated inventory discrepancies by analyzing transaction history and collaborating with cross-functional teams.
- Staged merchandise by department, marked appropriately for placement in facility and delivered merchandise to different destinations.
Sales Lead
Best Buy
09.2017 - 09.2020
- Improved associate performance with timely coaching and feedback on activities.
- Managed customer service, stockroom management and standards execution across ten associates.
- Lead product launches, window changes and visual presentation standards for mobile device sales.
Mobile Consultant
Best Buy
06.2012 - 09.2017
- Mentored and trained employees to enhance their skills and unlock their growth potential.
- Managed store displays, signage, and promotional materials for optimal presentation.
- Handled returns and exchanges in accordance with company policies while maintaining customer satisfaction.
Education
Full Stack JavaScript Treehouse Tech Degree -
Team Treehouse
Bachelor of Science - Computer Engineering
University of North Carolina at Charlotte
Charlotte, North Carolina06.2019
Skills
- Linux and Windows OS
- JavaScript with HTML/CSS
- Python Programming
- Time Management
- Problem Solving
- C, C
- Excel VBA
- Powershell/Scripting
- Cybersecurity
Certification
Career Essentials in Cybersecurity by Microsoft and LinkedIn
- Key topics: Cybersecurity, Information Security Awareness and Threat & Vulnerability Management
Penetration Testing Professional Certificate by Cybrary
- Key topics: Ethical Hacking and Penetration Testing
Negotiation Professional Certificate by American Negotiation Institute
- Key topics: Negotiation, Interpersonal skills, and Strategic Negotiations
LANGUAGE
English - Native
Spanish - Native
Portuguese - Fluent
Timeline
Equipment Technician
HZO
04.2025 - Current
Advanced Repair Agent
Best Buy
09.2021 - Current
Product Flow Specialist
Best Buy
09.2020 - 08.2021
Sales Lead
Best Buy
09.2017 - 09.2020
Mobile Consultant
Best Buy
06.2012 - 09.2017
Bachelor of Science - Computer Engineering
University of North Carolina at Charlotte
Full Stack JavaScript Treehouse Tech Degree -
Team Treehouse