Miguel Arana
Nantucket Grill & Bar
GREENVILLE
1
Language
4
years of professional experience
Dedicated server known for exceptional customer service and guest engagement. Strong work ethic and effective communication skills drive customer satisfaction and timely service.
Work History
Server
1 Year 7 Months- Provided exceptional customer service by accomplishing requests made by customers but also checked up on them.
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Collaborated with kitchen staff to communicate special dietary needs and menu modifications.
- Delivered food promptly to tables, ensuring customer satisfaction and timely service.
- Greeted and seated guests, ensuring a welcoming atmosphere.
LifeCafe Team Member
7 Months- Delivered exceptional customer service by efficiently taking and processing orders.
- Maintained cleanliness and organization of café environment, ensuring compliance with health standards.
- Monitored inventory levels, assisting in restocking supplies to prevent shortages during peak hours.
Cook
6 Months- Prepared and cooked menu items according to established recipes and quality standards.
- Made fresh dough with the proper ingredients, rolled into ball, and inserted into trays for next day service.
- Assisted in training new kitchen staff on food preparation techniques and equipment usage.
- Assisted coworkers who needed help in the back
- Monitored inventory levels, ensuring timely replenishment of ingredients and supplies.
Lead Customer Service Representative
2 Years 3 Months- Led team in achieving high customer satisfaction ratings through effective communication and problem-solving strategies.
- Trained and mentored new employees to enhance service quality and efficiency.
- Trained and mentored new representatives to enhance service quality and operational efficiency.
- Developed training materials to standardize service protocols across multiple shifts.
- Coordinated with management to identify areas for service enhancements and staff development initiatives.
Education
High School Diploma
- 3.6 GPA
- Honoree of Entrepreneurship's I and II (Entrepreneurship and Small Business Certified)
- Virtual Enterprise
- CTE Advanced Studies BMA
- Accounting Certified
Skills
Exceptional customer service
Customer service
Order processing
Food running
Inventory management
Client relations
Food delivery
Table busing
Menu promotion
Languages
Spanish
Native or Bilingual
Timeline
Server
Nantucket Grill & Bar
01.2025 - 08.2026Read More
LifeCafe Team Member
Lifetime Fitness Cafe
06.2024 - 01.2025Read More
Cook
Patronies Pizza
11.2023 - 05.2024Read More
Lead Customer Service Representative
Domino's Pizza
01.2023 - 04.2025Read More
Wakefield High School
High School Diploma
Read More