Summary
Overview
Work History
Education
Skills
Timeline
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Migleila Perez Flores

Charlotte

Summary

assistant salon manager with 3 years leading team of salon professionals offering best-in-class service. Hired qualified employees, trained staff and reviewed performance to enhance staff members' skillsets. Oversaw finances by monitoring cash flow and reviewing financial statements. Successfully managed busy salon with talented team focused on excellent customer service to boost satisfaction ratings.

Overview

8
8
years of professional experience

Work History

Security Officer

northeastern security
Boston
01.2023 - 12.2024
  • Prevented loss by monitoring activities and enforcing security protocols effectively.
  • Provided clear directions to visitors and staff, ensuring seamless navigation within the premises.
  • Delivered exceptional customer service by addressing inquiries and resolving concerns promptly.

Assistant Manager

Drybar
Boston
07.2019 - 12.2024
  • Scheduled shifts and managed team rosters to ensure optimal staffing levels.
  • Handled customer complaints promptly to maintain high satisfaction levels.
  • Trained bartenders on service standards and operational procedures.

Shift Leader

Supercuts
Boston
05.2017 - 06.2019
  • Oversaw store operations by efficiently opening and closing the establishment.
  • Managed staff schedules and handled call-outs to ensure smooth daily operations.
  • Conducted accurate deposit counts and performed timely bank runs.

Education

High School Diploma -

Madison Park
Boston, MA
06-2016

Skills

  • Surveillance techniques
  • Emergency response
  • Access control
  • Incident reporting
  • Report writing
  • Customer service
  • Conflict resolution
  • Staff training

Timeline

Security Officer

northeastern security
01.2023 - 12.2024

Assistant Manager

Drybar
07.2019 - 12.2024

Shift Leader

Supercuts
05.2017 - 06.2019

High School Diploma -

Madison Park

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Migleila Perez Flores