Midi Rwasama
Charlotte
Summary
Detail-oriented Data Analyst with expertise in SQL querying and data visualization. Proven ability to drive data-driven decisions through impactful dashboard development and trend analysis.
Overview
17
17
years of professional experience
2009
2009
years of post-secondary education
Work History
Data Analyst
Hills Excel Logistics
Charlotte
09.2020 - Current
- Analyzed data sets to identify trends and patterns in customer behavior.
- Created visual reports using data visualization tools for team presentations.
- Assisted in data collection and cleaning processes to ensure accuracy.
- Supported the development of dashboards for real-time data monitoring.
- Maintained documentation of all the processes related to Data Analysis.
- Leveraged SQL queries to extract, transform and load data into databases.
- Worked with internal teams to understand business needs and changing strategies.
- Developed dashboards with Tableau to monitor key performance indicators.
Project Manager
Skye is Limit
Richmond
09.2015 - 08.2020
- Managed project timelines and resources for multiple initiatives.
- Coordinated cross-functional teams to ensure project alignment.
- Developed project plans using industry-standard methodologies.
- Developed and implemented individualized care plans for each resident.
- Conducted regular assessments to monitor residents' progress and needs.
- Organized community outreach programs to promote resident engagement and inclusion.
- Reported, investigated and followed up on abuse and neglect cases.
- Supervised staff training and development by acting as role model and instructing staff on how to appropriately interact with residents.
- Performed daily assessments of client behavior changes or physical health status.
- Resolved concerns regarding staff, residents, and care to maintain standards throughout group home.
- Collaborated with treating psychiatrist to develop individual service plans for each resident.
- Monitored and provided residents with assistance for bathing, dressing and other basic hygiene needs.
- Approved activities complied with facility's policies, adhered to budget and offered educational value.
- Implemented strategies for conflict resolution between residents when disputes arose.
- Created work schedule in advance, promoting adequate coverage for shifts.
- Collaborated with other healthcare professionals such as psychiatrists, psychologists, therapists to provide comprehensive care services for clients.
- Monitored financial resources within the program budget to ensure efficient utilization of funds.
Customer Service Representative
VIZIO
Salt Lake City
07.2008 - 03.2014
- Assisted customers with product inquiries and troubleshooting issues.
- Processed orders and managed returns effectively for customer satisfaction.
- Provided technical support for VIZIO products via phone and chat channels.
- Documented customer interactions in the CRM system for future reference.
- Handled escalated complaints with professionalism and empathy to ensure resolution.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
Education
Certification Of Completion - Data Analytics Course
Udemy
10.2025 - 11.2025
Horizonte
Salt Lake City, UtahSkills
- Data analysis
- SQL querying
- Data visualization
- Project management
- Customer service
- Problem solving
- Team collaboration
- Attention to detail
- Business needs analysis
- Data mapping
- Data utilization
- Data collection management
- Verbal and written communication
Timeline
Certification Of Completion - Data Analytics Course
Udemy
10.2025 - 11.2025
Data Analyst
Hills Excel Logistics
09.2020 - Current
Project Manager
Skye is Limit
09.2015 - 08.2020
Customer Service Representative
VIZIO
07.2008 - 03.2014
Horizonte