Michelle Zimmer
Charlotte
Summary
I am committed to contributing to a forward-thinking organization where I can apply my skills and training to deliver meaningful results. I bring a professional, dependable approach to my work balanced with a personal touch that helps build strong relationships with customers and colleagues. I take pride in representing my organization with integrity, clear communication, and a focus on positive customer experiences.
Overview
42
42
years of professional experience
Work History
Warehouse Associate
Amazon Fulfillment Center
Ruskin
09.2023 - 05.2026
- Picked and packed customer orders accurately and quickly.
- Maintained clean and organized work areas for safety compliance.
- Assisted in inventory management using warehouse management systems.
- Trained new associates on best practices and procedures in the warehouse.
- Followed safety protocols to minimize risks during operations.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Received deliveries, scanned packages, and updated orders in internal database.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
Package Handler
FedEx
Palmetto
06.2023 - 09.2023
- Loaded and unloaded packages from delivery trucks.
- Sorted packages for efficient distribution within the facility.
- Operated machinery to assist in package handling and processing.
- Followed safety protocols to ensure a secure working environment.
- Inspected packages for damage before processing and dispatching.
- Assisted in loading delivery trucks with prepared packages.
Meal Assistant
Ruvella Solutions
Jacksonville
08.2022 - 06.2023
- Greeted visitors, clients and guests in a professional manner.
- Developed positive relationships with internal customers through effective communication techniques.
- Maintained positive working relationship with fellow staff and management.
Inventory Specialist
RGIS International
Jacksonville
01.2022 - 08.2022
- Coordinated inventory counts and reconciled discrepancies for accurate stock levels.
- Conducted regular audits to ensure compliance with company inventory protocols.
- Implemented safety measures during inventory operations to protect staff and assets.
- Participated in physical inventory counts to keep information accurate and current.
- Entered information into system to update status reports.
- Utilized barcode scanners to quickly update inventories in the system.
- Performed regular cycle counts to ensure accuracy of inventory records.
Warehouse Associate
Amazon Fulfillment Center
Lakeland
09.2019 - 09.2021
- Picked and packed customer orders accurately and quickly.
- Received and inspected incoming shipments for quality control.
- Maintained clean and organized work areas for safety compliance.
- Assisted in inventory management using warehouse management systems.
- Trained new associates on best practices and procedures in the warehouse.
- Used pallet jacks to move items to and from warehouse locations.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Performed cycle counts to ensure accuracy of inventory levels.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Bartender/Liquor Store Associate
Bullfrog Creek Bar and Package
Gibsonton
03.2016 - 09.2019
- Mixed cocktails and beverages for diverse customer preferences.
- Provided excellent customer service in a fast-paced environment.
- Managed bar inventory and ordered supplies as needed.
- Trained new staff on drink recipes and bar procedures.
- Maintained cleanliness and organization of the bar area.
- Resolved customer complaints to ensure satisfaction and repeat business.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Greeted customers and provided excellent customer service.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Trained new bartenders on drink preparation and upselling techniques.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Balanced daily registers and generated sales reports for management.
- Planned and coordinated special events to boost customer numbers and profits.
Bartender/Waitstaff
Summerfield Crossings G.C.
Riverview
10.2012 - 03.2016
- Maintained cleanliness and organization of the bar area throughout shifts.
- Provided exceptional customer service by engaging patrons and addressing requests.
- Monitored alcohol consumption to promote responsible drinking among guests.
- Created a welcoming atmosphere by interacting positively with customers and coworkers.
- Performed opening and closing duties including restocking supplies.
- Processed payments accurately and efficiently with POS system.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Assisted in setting up the bar for service shift.
- Collected and organized daily till totals and tips.
Lead Bartender/Event Planner
Tropicana Bar
Gibsonton
10.2001 - 10.2012
- Managed bar inventory and ordered supplies to maintain optimal stock levels.
- Maintained cleanliness and organization of the bar area to comply with health regulations.
- Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
- Trained new bartenders on drink preparation and upselling techniques.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
- Planned and coordinated special events to boost customer numbers and profits.
- Advertised, marketed and recommended drink options to guests.
Front Desk/Night Audit/Bartender
Milner Hotel
Tampa
04.1997 - 09.2001
- Provided excellent customer service, ensuring a welcoming atmosphere for guests.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Resolved customer complaints in a professional manner.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Maintained nightly audits for company records.
Bartender/Waitstaff
Colonnade Restaurant
Tampa
06.1991 - 03.1997
- Maintained cleanliness and organization of the bar area throughout shifts.
- Managed inventory by tracking supplies and ordering needed items promptly.
- Provided exceptional customer service by engaging patrons and addressing requests.
- Collaborated with kitchen staff to ensure timely drink delivery during busy hours.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Lead Bartender/Event Planner
Warehouse Liquors
Tampa
06.1984 - 06.1991
- Crafted signature cocktails using fresh ingredients and innovative techniques.
- Managed bar inventory and ordered supplies to maintain optimal stock levels.
- Developed seasonal drink menus reflecting current trends and customer preferences.
- Resolved customer complaints efficiently, ensuring a pleasant bar experience for all patrons.
- Trained new bartenders on drink preparation and upselling techniques.
- Planned and coordinated special events to boost customer numbers and profits.
Education
A/S Degree - Graphic Design
SouthWest Florida College
Tampa, FL01-2011
A/S Degree - AutoCADD
SouthWest Florida College
Tampa, FL01-2010
EMT/Certification -
Hillsborough Community College
Tampa, FL01-1995
Graduated Diploma -
H. B. Plant H.S.
Tampa, FL01-1984
Skills
- Order picking
- Inventory management
- Safety compliance
- Warehouse management systems
- Material handling equipment
- Package sorting
- Quality control
- Equipment operation
- Team collaboration
- Effective training
- Problem solving
- Product verification
- Heavy lifting
- Barcode scanning
- Cycle counting
- Material handling
- Inventory organization
- Warehouse logistics
- Shipping and receiving
- Data entry
- Problem-solving
- Order fulfillment
- Inventory counting
- Leadership and team building
- Warehouse environment safety
- Load handling
- Pallet jack operations
- Pallet building
- Multitasking and organization
- Clear communication
Timeline
Warehouse Associate
Amazon Fulfillment Center
09.2023 - 05.2026
Package Handler
FedEx
06.2023 - 09.2023
Meal Assistant
Ruvella Solutions
08.2022 - 06.2023
Inventory Specialist
RGIS International
01.2022 - 08.2022
Warehouse Associate
Amazon Fulfillment Center
09.2019 - 09.2021
Bartender/Liquor Store Associate
Bullfrog Creek Bar and Package
03.2016 - 09.2019
Bartender/Waitstaff
Summerfield Crossings G.C.
10.2012 - 03.2016
Lead Bartender/Event Planner
Tropicana Bar
10.2001 - 10.2012
Front Desk/Night Audit/Bartender
Milner Hotel
04.1997 - 09.2001
Bartender/Waitstaff
Colonnade Restaurant
06.1991 - 03.1997
Lead Bartender/Event Planner
Warehouse Liquors
06.1984 - 06.1991
A/S Degree - Graphic Design
SouthWest Florida College
A/S Degree - AutoCADD
SouthWest Florida College
EMT/Certification -
Hillsborough Community College
Graduated Diploma -
H. B. Plant H.S.