Michelle Williams
Greensboro
Summary
Results-driven Solutions Manager and Sales Consultant with over 16 years of experience at Verizon Wireless, specializing in sales strategy, team leadership, and operational efficiency. Proven success in driving business growth, optimizing sales performance, and mentoring high-performing teams. Expertise in data-driven decision-making and improving customer engagement.
Overview
16
16
years of professional experience
Work History
Sales Analyst
Verizon Wireless
07.2022 - Current
- Provide sales analysis and consulting to optimize sales strategies and improve performance for client organizations
- Develop customized plans to boost sales, enhance customer retention, and streamline sales cycles
- Offer sales coaching and implement improvements to achieve measurable growth for clients
- Increased client sales by 15-20% through strategic planning and data analysis
- Improved customer satisfaction scores and sales conversion rates
Solutions Manager
Verizon Wireless
10.2012 - 07.2022
- Led team to achieve No
- 2 district YOY growth, enhancing team performance and exceeding sales goals
- Managed budgets, set sales targets, and coached staff on product knowledge, increasing overall productivity
- Implemented process improvements to streamline operations and reduce costs
- Top district rankings for team performance and sales growth
- Elevated employee retention and morale through mentorship and teambuilding initiatives
Sales and Kiosk Supervisor
Verizon Wireless
09.2011 - 10.2012
- Managed store operations and mentored staff to exceed sales targets, improving team performance and customer satisfaction
- Led store to a top 10% regional ranking, optimizing sales strategies and training programs
Sales Consultant
Verizon Wireless
09.2008 - 09.2011
- Consistently exceeded sales goals by tailoring solutions to customer needs, boosting store performance by 15%
- Provided ongoing customer support, driving repeat business and high customer satisfaction
Education
Bachelor's - Business Management
Norfolk State University
05.1990
Skills
- Sales Coaching
- Sales Strategy
- Data Analysis
- Customer Engagement
- Team Leadership
- Operations Management
- Cost Optimization
- Microsoft Office (Excel, Word)
- Billing Software
- Adobe Acrobat
Awards
- Winner Circle Recipient (2009, 2010)
- Ranked in Top 20% Sales Performance (2009, 2010)
- Leading Rating in Annual Performance Review (2010)
Timeline
Sales Analyst
Verizon Wireless
07.2022 - Current
Solutions Manager
Verizon Wireless
10.2012 - 07.2022
Sales and Kiosk Supervisor
Verizon Wireless
09.2011 - 10.2012
Sales Consultant
Verizon Wireless
09.2008 - 09.2011
Bachelor's - Business Management
Norfolk State University
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