MICHELLE COVINGTON
Pikeville
Summary
Successful at excelling in fast-paced, competitive environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records. Offering strong knowledge of banking products and services. Trustworthy, dependable and punctual.
Overview
12
12
years of professional experience
Work History
Universal Banker
Truist
05.2023 - 10.2023
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
Personal Banker/Lead Teller
Wells Fargo & Company
03.2018 - 08.2021
- Promoted financial products by maintaining excellent service offering knowledge.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Created innovative financial solutions to meet customer needs and provide competitive edge.
- Expanded client base by promoting new financial products.
- Helped clients plan for and fund retirements using mutual funds and other options to manage, customize and diversify portfolio.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted, verified and handled bank deposits and armored car transactions.
Lead Teller
Wells Fargo & Company
03.2018 - 08.2021
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Counted, verified and handled bank deposits and armored car transactions.
NC Pre-K Teacher Assistant
Small World Childcare & Preschool
08.2016 - 03.2018
- Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Collaborated with instructor to assist lesson and curriculum planning efforts.
Machine Operator
Cooper Standard Automotives
07.2015 - 08.2015
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Followed tooling instructions and product specifications to determine and implement operational sequences.
- Complied with company and OSHA safety rules and regulations.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Set up and operated various machine tools and jigs to produce precision parts.
- Operated machining equipment safely with team of operators.
Cashier
Burger King
04.2012 - 01.2015
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Completed inventory counts and ordered merchandise.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Greeted over 50 guests per day.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Performed cash, card and check transactions to complete customer purchases.
Education
Associate of Science - Finance And Accounting
Wayne Community College
Goldsboro, NC05.2026
High School Diploma -
Eastern Wayne High School
06.2013
Skills
- Financial product knowledge
- Banking
- Scheduling
- Loans
- Teller auditing
- Cash Handling
- Sales strategy
- Branch management
Timeline
Universal Banker
Truist
05.2023 - 10.2023
Personal Banker/Lead Teller
Wells Fargo & Company
03.2018 - 08.2021
Lead Teller
Wells Fargo & Company
03.2018 - 08.2021
NC Pre-K Teacher Assistant
Small World Childcare & Preschool
08.2016 - 03.2018
Machine Operator
Cooper Standard Automotives
07.2015 - 08.2015
Cashier
Burger King
04.2012 - 01.2015
High School Diploma -
Eastern Wayne High School
Associate of Science - Finance And Accounting
Wayne Community College
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