Michelle Watson

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained computer and physical filing systems.
• Updated reports, managed accounts, and generated reports for company database.
• Enhanced customer satisfaction by efficiently managing office operations and addressing client concerns promptly.
• Reduced customer complaints with proactive identification of issues and effective resolution strategies.
• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Updated account information to maintain customer records.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.

The company was a small machine shop. I handled.

All purchase orders, invoices, accounts receivable, and accounts payable. I managed all emails and phone calls. I have experience with QuickBooks Premier, manufacturing, and wholesale. I organized and filed all paperwork.

• Collaborated with the co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
• Managed day-to-day operations of the small business, overseeing personnel schedules, and handling customer inquiries as needed.
• Managed the financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
• Established strong relationships with vendors to negotiate favorable pricing, ensuring cost-effective purchasing decisions.
• Expanded product offerings to meet customer demands while maintaining high-quality standards.

• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
• Removed trash, debris and other waste materials from premises.
• Used time management and efficient cleaning methods to meet deadlines.
• Confirmed all cleaning tools and equipment were stored properly after use.
• Handled equipment, chemicals, and materials properly and with caution.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with returns, refunds and resolving transaction issues.
• Lifted up to [Number] pounds at once and used forklift to move heavier loads.

• Maintained accurate records of student attendance, performance, and progress to ensure transparency and effective communication with parents.
• Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
• Mentored junior teachers, sharing best practices and providing constructive feedback to improve their teaching techniques.
• Consulted with parents to build and maintain positive support networks and support continuing education strategies.
• Fostered a stimulating learning environment by maintaining well-organized and dynamic classroom spaces for daily use.
• Monitored students' academic, social, and emotional progress and recorded in individual files.
• Applied play-based strategies to provide diverse approaches to learning.
• Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
• Promoted sensory development by providing access to different textures.
• Collaborated with colleagues on interdisciplinary projects, promoting holistic understanding of various subjects among students.