Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Wageman

Charlotte

Summary

Customer service professional with a proven track record at Harris Teeter, excelling in customer service and team development. Skilled in problem-solving and employee training, I enhanced customer satisfaction and reduced turnover by fostering a supportive environment. Proficient in Microsoft Office and adept at managing staff schedules to optimize service delivery.

Overview

30
30
years of professional experience

Work History

Assistant Customer Service Manager

Harris Teeter
09.2011 - Current
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
  • Coordinated staff schedules to maintain optimal coverage during peak service hours.
  • Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
  • Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
  • Collaborated with fellow managers to identify areas of improvement for overall customer service operations.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Reduced employee turnover by fostering a positive, supportive atmosphere that encouraged professional growth and increased job satisfaction.
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
  • Conducted regular performance evaluations for team members, providing constructive feedback and coaching as needed to support professional growth.
  • Took ownership of customer issues and followed problems through to resolution.

Administrative Assistant

Greenfield Construction
08.1999 - 01.2009
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed filing system, entered data and completed other clerical tasks.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Negotiated with vendors to reduce warehouse supply costs, leveraging bulk purchase agreements.
  • Monitored warehouse supplies inventory, ensuring availability of essential items without overstocking.

Inside Sales Coordinator

Builders FirstSource
08.1995 - 08.1999
  • Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
  • Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
  • Followed up with customers by phone and email to resolve issues quickly and answer questions.
  • Coordinated with warehouse department to pull products for customers.
  • Assisted sales team members in developing customer relationships, and building customer loyalty.

Education

High School Diploma -

Parkwood High School
Monroe, NC
06-1995

Skills

  • Customer service
  • Customer engagement
  • Problem-solving
  • Time management
  • Proficient in Taleo and Workforce Management
  • Microsoft outlook, word, and Excel
  • Cash handling
  • Employee scheduling
  • Hiring, training and development
  • Performance evaluations
  • Loss prevention
  • Customer relations/service excellence class leader

Timeline

Assistant Customer Service Manager

Harris Teeter
09.2011 - Current

Administrative Assistant

Greenfield Construction
08.1999 - 01.2009

Inside Sales Coordinator

Builders FirstSource
08.1995 - 08.1999

High School Diploma -

Parkwood High School

Similar Profiles

CREATE PROFILE
Michelle Wageman