Michelle Spallholtz
Mocksville
Summary
Dynamic RN with expertise in pharmacovigilance and a strong commitment to patient confidentiality. At Thermo Fisher Scientific, I enhanced customer satisfaction by promptly addressing inquiries and contributed to quality assurance processes. Proven ability to collaborate effectively with teams while maintaining meticulous attention to detail in medical documentation.
Highly knowledgeable RN with wealth of healthcare experience and expertise in problem-solving. Talented in maintaining complex and comprehensive databases covering patient information. Dedicated to proactive monitoring and thorough reporting using top-notch technical abilities.
Overview
17
17
years of professional experience
Work History
Medical Information Specialist I
Thermo Fisher Scientific, Patheon
07.2019 - Current
- Assisted in responding to medical inquiries from healthcare professionals and patients.
- Learned to utilize medical databases for accurate information retrieval and documentation.
- Supported development of educational materials for internal staff and external stakeholders.
- Collaborated with cross-functional teams to ensure compliance with regulatory requirements.
- Participated in training sessions to enhance knowledge of product lines and clinical data.
- Contributed to quality assurance processes by reviewing information for accuracy and relevance.
- Improved overall customer satisfaction by promptly addressing inquiries from patients, caregivers, and healthcare providers.
- Contributed to positive team dynamics by supporting colleagues in completing high-priority tasks during peak periods.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance with all relevant policies and procedures.
- Collaborated with pharmacovigilance teams to ensure seamless reporting of adverse events related to company products.
- Enhanced patient care by providing accurate and timely medical information to healthcare professionals.
- Educated sales representatives on medical information updates, ensuring accurate product representation during promotional activities.
Case Manager
Elderhaus
07.2018 - 07.2019
- Developed individualized care plans to address client needs and promote well-being.
- Coordinated service delivery among multidisciplinary teams to enhance client support services.
- Monitored client progress and adjusted interventions to ensure optimal outcomes and satisfaction.
- Conducted comprehensive assessments to identify client strengths, challenges, and resource needs.
- Provided crisis intervention and conflict resolution strategies to support clients in distressing situations.
- Educated clients on available resources and facilitated access to community services for improved health outcomes.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
MDS Coordinator
Autumn Care Of Myrtle Grove
07.2017 - 11.2018
- Coordinated resident assessments and care plans to ensure compliance with regulatory standards.
- Developed and maintained documentation systems for streamlined communication among healthcare teams.
- Trained nursing staff on MDS processes, enhancing quality of care and operational efficiency.
- Led interdisciplinary meetings to discuss resident needs, fostering collaboration among clinical staff.
- Monitored compliance with state and federal regulations, ensuring optimal facility performance during audits.
- Set schedules for staff to start and complete MDS assessments and care plan meetings.
- Ensured timely completion of all MDS assessments, maintaining full compliance with federal and state regulations.
- Maintained up-to-date knowledge on CMS guidelines and changes to ensure accuracy in reporting and reimbursement processes.
- Collaborated with nursing staff to provide accurate and timely clinical assessments for each resident, leading to improved overall care.
- Assessed electronic medical record for required documentation to support MDS coding.
- Enhanced patient care quality by implementing comprehensive MDS assessments and care plans.
MDS Nurse
Winston-Salem Health and Rehab
01.2014 - 04.2017
- Conducted comprehensive assessments to develop individualized care plans for residents.
- Collaborated with interdisciplinary teams to ensure compliance with regulatory standards and quality care.
- Oversaw documentation accuracy in MDS submissions, enhancing resident care coordination.
- Trained and mentored nursing staff on MDS processes and best practices for accurate reporting.
- Employed prn and full-time
MDS Coordinator
Bermuda Commons
09.2008 - 09.2012
- Implemented process improvements that reduced assessment errors and improved accuracy of resident data.
- Analyzed data trends from MDS submissions to identify areas for quality improvement initiatives.
- Verified prompt and accurate completion of MDS activities for billing.
- Monitored changing regulations related to RAI/MDS requirements, keeping staff informed about updates that impact their daily work routines.
- Completed minimum data set assessments with strong collaboration across business, provider and clinical disciplines.
- Implemented interdisciplinary meetings focused on individualized care plan development, resulting in more targeted interventions and improved resident outcomes.
Education
Associate of Applied Science - Nursing Education
Pitt Community College
Winterville, NC06-1997
Skills
- Patient confidentiality
- Drug safety monitoring
- Medical writing
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Team collaboration
- Electronic health records
- Healthcare management
- Quality assurance
Timeline
Medical Information Specialist I
Thermo Fisher Scientific, Patheon
07.2019 - Current
Case Manager
Elderhaus
07.2018 - 07.2019
MDS Coordinator
Autumn Care Of Myrtle Grove
07.2017 - 11.2018
MDS Nurse
Winston-Salem Health and Rehab
01.2014 - 04.2017
MDS Coordinator
Bermuda Commons
09.2008 - 09.2012
Associate of Applied Science - Nursing Education
Pitt Community College
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