Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Rush

Concord

Summary

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

15
15
years of professional experience

Work History

Receptionist

Shoe Show
09.2022 - Current
  • Handled multi-line phone system, directing calls to appropriate departments promptly.
  • Trained new reception staff on operational protocols and customer service standards.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Greeted visitors warmly, creating positive first impression of organization.

Receptionist

My Eye Doctor
10.2010 - 08.2022
  • Handled patient inquiries and provided information regarding services and treatment options.
  • Assisted in maintaining medical records and ensuring compliance with privacy regulations.
  • Trained new staff on front desk procedures and customer service protocols.
  • Collaborated with healthcare providers to streamline communication between patients and doctors.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered central telephone system and directed calls accordingly.

Customer Service Representative

Xerox
08.2012 - 08.2015
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Improved customer service wait times to mitigate complaints.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Concord High School
Concord, NC
06.2010

Skills

  • Report Generation
  • Credit Card Payment Processing
  • Report Creation
  • CRM Software
  • Call Center Operations
  • High-Energy Attitude
  • Courteous Demeanor
  • Adaptive Team Player
  • 55 wpm Typing Speed
  • Calm and Professional Under Pressure
  • Appointment scheduling

Timeline

Receptionist

Shoe Show
09.2022 - Current

Customer Service Representative

Xerox
08.2012 - 08.2015

Receptionist

My Eye Doctor
10.2010 - 08.2022

High School Diploma -

Concord High School

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Michelle Rush