MICHELLE Odum
Kings Mountain
Summary
Hardworking machine operator well-versed in keeping components running at peak levels to produce high-quality products. Comfortable working alone or with team members to identify and resolve defects. Expert approach to tackling maintenance and inspection tasks.
Overview
3
3
years of professional experience
Work History
Machine Operator
UTZ Quality Foods
Kings Mountain
10.2025 - Current
- Operated production machinery to ensure efficient processing of snack food products.
- Monitored equipment performance and reported issues to maintain operational flow.
- Conducted routine maintenance on machines to prevent downtime and ensure safety.
Store Leader
Dollar General
Kings Mountain
10.2024 - 08.2025
- Managed daily store operations and ensured compliance with company policies.
- Supervised and trained team members on sales techniques and customer service.
- Organized inventory and maintained accurate stock levels throughout the store.
- Provided product information to customers effectively and efficiently.
- Assisted team in training new customer service representatives.
- Resolved customer complaints following company policies and procedures.
- Maintained a positive and professional demeanor in all interactions.
- Monitored team performance and provided feedback for improvement.
Assistant Store Manager
Family Dollar
Kings Mountain
11.2023 - 07.2025
- Assisted in managing daily store operations and staff scheduling.
- Ensured compliance with company policies and safety regulations.
- Trained new employees on customer service and store procedures.
- Handled customer inquiries and resolved issues effectively.
- Provided support in merchandising and promotional displays.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Education
Cherryville Highschool
Cberryville, NcSkills
- Machine operation
- Equipment maintenance
- Quality control
- Safety compliance
- Team leadership
- Performance monitoring
- Problem solving
- Effective communication
- Staff training
Military
United States Navy- completed 6 years
Timeline
Machine Operator
UTZ Quality Foods
10.2025 - Current
Store Leader
Dollar General
10.2024 - 08.2025
Assistant Store Manager
Family Dollar
11.2023 - 07.2025
Cherryville Highschool