Michelle Neville

Workforce & Staffing Analysis

• Conduct monthly analysis of contact center staffing reports across U.S. and U.K. operations to validate employee counts and identify open positions.
• Develop monthly staffing plans and forecasts aligned with projected business growth and operational needs.

Cost Modeling & Dashboard Development

• Design and maintain dashboards tracking staffing costs and call center expenditures, providing leadership with actionable insights for budget planning.
• Deliver monthly KPI reports to ensure contract savings compliance and support strategic decision-making.

Budgeting & Spend Analysis

• Lead ongoing spend analysis to inform annual budget development, and identify cost optimization opportunities.
• Compare annual contract spend to support third-party supplier negotiations and procurement planning.

Invoice & Accrual Management

• Process monthly invoices through Ariba, ensuring accuracy and alignment with budget forecasts.
• Reconcile invoices against monthly budgets and prepare accruals for leadership review.
• Investigate and resolve billing discrepancies, maintaining financial integrity and vendor relationships.

Project & Vendor Oversight

• Manage project budgets and deliverables, maintaining key operational records and databases.
• Prepare purchase orders and support supplier negotiations across US and UK markets.

Cross-Functional Financial Support

• Assist in budget preparation and variance analysis for multiple departments.
• Utilize advanced Excel functions (e.g., pivot tables, VLOOKUP, Power Query) to streamline data analysis and reporting.
• Analyze complex financial information to provide actionable recommendations to management.
• Identify discrepancies in financial data and proposed corrective actions to resolve them.
• Drafted executive-level presentations summarizing key findings from financial analyses.
• Coordinated with cross-functional teams to gather financial data and insights for comprehensive reporting.

• Created weekly reports and operational updates to ensure Sarbanes-Oxley (SOX) compliance across financial processes.
• Analyzed weekly spend metrics, and monitored contract terms to reduce program costs and resolve account overages.
• Received, reviewed, and processed IT and Facilities invoices, ensuring accuracy and timely submission.
• Investigated billing discrepancies and collaborated with Accounts Payable (AP) to resolve issues efficiently.
• Managed the company-wide cell phone program, overseeing contracts, usage, and cost control.
• Delivered monthly spend tracking and budget-aligned analysis to the AP and IT departments, supporting financial transparency.
• Assisted in project management by tracking progress, deadlines, and deliverables.
• Maintained organized filing systems for contracts, invoices, and operational documents to ensure accessibility and audit readiness.
• Communicated with clients and vendors to resolve inquiries, and maintain strong working relationships.
• Trained new staff on office policies and software tools, ensuring smooth onboarding and operational consistency.
• Supported budget management by processing invoices and tracking departmental expenses.
• Provided general administrative support to staff, contributing to daily operations, and team efficiency.

• Analyzed procurement metrics and reporting to ensure policy compliance, identify purchasing inefficiencies, and recommend cost-saving improvements based on spending trends.
• Supervised implementation and maintenance of e-procurement systems (Ariba), including training programs for internal teams and third-party vendors.
• Collaborated with teams to develop innovative client solutions and strategies.
• Participated in ongoing training and compliance activities.
• Created training materials for new hires on the company's procedures and policies.
• Led project assessments for procurement applications (e-Enablement and e-Procurement), identifying optimal solutions to streamline purchasing workflows, and improve operational efficiency.
• Collaborated with internal stakeholders and suppliers to align vendor KPIs, quality standards, and cost targets, driving measurable savings and cost-avoidance initiatives.

• Oversaw the end-to-end clinical study report process for FDA submissions, collaborating with global medical and technical writers to meet project timelines and regulatory standards.
• Led process redesign initiatives to ensure seamless integration with regulatory systems, improving compliance, and operational efficiency.
• Delivered training sessions for clinical teams on electronic document preparation, submission protocols, and internal SOPs/policy adherence.
• Managed project budgets and vendor invoicing, implementing a supply ordering system that reduced operational supply spending by 65%.
• Coordinated with departments to ensure timely processing of documents.
• Reviewed documents for accuracy and completeness before submission.
• Maintained logs of all transactions involving sensitive documents such as creation, deletion, amendment.
• Ensured that all data stored in the system was kept secure by applying appropriate security measures.

• Managed all contract and budget negotiations for signage installations across Southeastern Michigan and Northern Ohio, ensuring alignment with corporate standards and regional regulations.
• Served as the company’s subject matter expert on state and local signage statutes, providing strategic guidance on compliance and permitting.
• Represented Rite Aid at Board of Zoning Appeals meetings, successfully negotiating signage allowances beyond standard municipal limits across multiple jurisdictions.
• Oversaw signage projects valued at $75K, managing planning, work orders, and change orders to ensure delivery within budget and scope.
• Coordinated cross-functional teams—including construction managers, installation crews, and customer stakeholders—to maintain project timelines and budget integrity.