MICHELLE NESBETH
Fayetteville,NC
Summary
Dedicated professional with strong customer service skills and experiences, adept at problem-solving and effective communication. Committed to enhancing customer satisfaction and operational efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Premier Service Consultant
AT&T Mobility
Fayetteville, NC
11.2019 - Current
- Answered 25+ incoming calls daily and provided instructions to AT&T's store agents resolving customers issues effectively.
- Delivered exceptional customer service by patiently listening and communicating company policies with empathy.
- Maintained a positive attitude at all times in a fast pace environment
- Analyzed customer feedback to identify trends and recommend actionable solutions.
- Collaborated with cross-functional teams to ensure one call resolution.
Front Desk Agent Guest Service Agent
Holiday Inn Express
Fayetteville NC
09.2019 - 12.2019
- Managed guest check-in and check-out procedures efficiently.
- Coordinated room assignments and maintained accurate reservation records.
- Assisted guests with inquiries, providing information on hotel services and local attractions.
- Resolved guest complaints promptly, enhancing overall satisfaction and loyalty.
Warehouse and Distribution Manager
Facey Commodity Company Merchandise
Kingston, Jamaica
06.2015 - 03.2019
- Oversaw distribution operations, ensuring timely and accurate delivery of goods to customers.
- Utilized strong communication skills to clearly explained daily tasks to the team members.
- Coordinated between departments daily to ensure a smooth work flow.
- Led cross-functional teams to streamline logistics processes and enhance operational efficiency.
- Developed training programs for staff to improve skills in inventory control and distribution practices.
HR Generalist
Facey Commodity Company
Kingston Jamaica
04.2008 - 05.2015
- Served as the first point of contact for management and employees questions regarding policies, benefits and workplace concerns, ensuring timely and accurate responses while maintaining confidentiality.
- Conducted performance evaluations, providing constructive feedback to support professional growth.
- Coordinated onboarding sessions, ensuring new hires received essential resources and HR system updates, and responded promptly to inquires in a timely and friendly manner.
- Developed and implemented employee engagement programs to enhance workplace culture.
- Provided guidance to managers on disciplinary procedures and conflict resolutions.
Education
Bachelor of Science - Human Resources Management
University College of The Caribbean
Kingston JamaicaAssociate of Science - Business Studies
University College of The Caribbean
Kingston, JamaicaNo Degree - Cost Accounting
University of Technology (CAST}
Kingston JamaicaSkills
Customer Service
Communication
Time Management
Problem Solving
Adaptability
Microsoft Office
Leadership
Teamwork
Accomplishments
Recipient for three quarters the NAC Elite Award
2024 - Quarter two and three
2025 - Qoarter one
Certification
NC Life Insurance Certificate 2025-2027
Timeline
Premier Service Consultant
AT&T Mobility
11.2019 - Current
Front Desk Agent Guest Service Agent
Holiday Inn Express
09.2019 - 12.2019
Warehouse and Distribution Manager
Facey Commodity Company Merchandise
06.2015 - 03.2019
HR Generalist
Facey Commodity Company
04.2008 - 05.2015
Bachelor of Science - Human Resources Management
University College of The Caribbean
Associate of Science - Business Studies
University College of The Caribbean
No Degree - Cost Accounting
University of Technology (CAST}