Summary
Overview
Work History
Education
Timeline
Generic

Michelle Nelson

Boone

Summary

I have a great deal of customer service skills. I have worked in almost every kind of profession. I have worked in healthcare, customer serve, childcare education, support staff.

Overview

25
25
years of professional experience

Work History

Housekeeper

Self
01.2005 - Current
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Changed bed linens and collected soiled linens for cleaning.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Verified cleanliness and organization of storage areas and carts.
  • Adhered to professional house cleaning checklist.
  • Dusted picture frames and wall hangings with cloth.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Lead Teacher

Merryland Academy
05.2024 - 11.2024
  • Helped students explore concepts with engaging, learning-focused activities.
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in the classroom.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Helped all children from 6 weeks to 10 years old learn new skills to help them thrive.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.

Lead Teacher

Lynhill Daycare
08.2018 - 07.2022
  • Helped students explore concepts with engaging, learning-focused activities.
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in the classroom.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Used data-driven decision-making processes to analyze student performance trends and adjust instructional practices accordingly, leading to improved outcomes.
  • Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.

Support Staff Member

Jackson Sumner and Associates
04.2013 - 01.2018
  • Attended training sessions to stay updated on procedures and services.
  • Answered telephone and assisted callers by providing information or directing to appropriate employee.
  • Collaborated with team members to complete projects on time and within budget constraints.
  • Managed office supplies inventory, ensuring that necessary materials were always available for staff use.
  • Handled confidential information with discretion and ensured its secure storage according to company policies.
  • Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
  • Provided administrative support for various departments, contributing to the smooth operation of the organization.

Associate Manager

Regal Cinemas
05.2004 - 11.2014
  • Enhanced team productivity by implementing efficient project management strategies.
  • Delivered comprehensive reports on key performance indicators, driving data-driven decision-making among leadership teams.
  • Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
  • Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
  • Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
  • Proactively identified areas for improvement, implementing solutions that led to significant cost savings.
  • Mentored junior team members, contributing to their professional growth and skill development.
  • Improved client satisfaction by consistently delivering high-quality work.
  • Handling a large amount of money.
  • Making large amounts of deposits.
  • Providing High Quality customer service.

Certified Nursing Assistant

Watauga Medical Center
01.2011 - 02.2014
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Waitress / Cook / Customer Service Cashier

Boone Drug Downtown
01.2000 - 09.2010
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.

Education

Associate of Arts - Early Childhood Education

CCCTI
Boone, NC
07-2022

High School Diploma -

Watauga High School
Boone, NC
05-2004

Timeline

Lead Teacher

Merryland Academy
05.2024 - 11.2024

Lead Teacher

Lynhill Daycare
08.2018 - 07.2022

Support Staff Member

Jackson Sumner and Associates
04.2013 - 01.2018

Certified Nursing Assistant

Watauga Medical Center
01.2011 - 02.2014

Housekeeper

Self
01.2005 - Current

Associate Manager

Regal Cinemas
05.2004 - 11.2014

Waitress / Cook / Customer Service Cashier

Boone Drug Downtown
01.2000 - 09.2010

Associate of Arts - Early Childhood Education

CCCTI

High School Diploma -

Watauga High School

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Michelle Nelson