Michelle Montoya
Charlotte
Summary
Dynamic Administrative Assistant with a proven track record at Sumwalt Anderson Law Firm, excelling in calendar management and customer service. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Sumwalt Anderson Law Firm
10.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Administrative Assistant
La Fortuna
04.2016 - 09.2022
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
Bachelor of Arts - Organizational Communication
University of North Carolina At Charlotte
Charlotte, NC12-2021
Skills
- Calendar management
- Data entry
- Multi-line phone operation
- Customer service
- Microsoft Word
- Microsoft Excel
Certification
Women and Genders Studies
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Sumwalt Anderson Law Firm
10.2022 - Current
Administrative Assistant
La Fortuna
04.2016 - 09.2022
Bachelor of Arts - Organizational Communication
University of North Carolina At Charlotte
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