MICHELLE MILLER
Wilmington
Summary
Dynamic and results-driven professional with extensive experience in insurance sales at Direct Auto Insurance. Proven ability in objection handling and policy customization, enhancing client satisfaction.
Results-driven insurance professional with proven track record in Auto and life insurance sales. Known for building lasting client relationships and consistently achieving sales targets. Highly reliable team player who adapts to changing market needs and excels in client consultation and policy customization.
Overview
25
25
years of professional experience
Work History
Personal Lines and Life Insurance Sales Agent
Direct Auto Insurance
01.2025 - Current
- Assessed client needs to recommend suitable Auto and life insurance products.
- Educated clients on policy features and benefits for informed decision-making.
- Assisted in processing applications and documentation for timely approvals.
- Conducted follow-ups with clients to ensure satisfaction and address concerns.
- Collaborated with senior agents to understand sales strategies and techniques.
- Participated in training sessions to enhance sales skills and product knowledge.
Manager of Black Car Limo Service
Excel Black Car Services
07.2024 - 12.2024
- Managed daily operations to ensure efficiency and productivity across teams.
- Analyzed operational data to identify trends and recommend process improvements.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
Customer Service Representative - Remote
Cigna Health Care
08.2023 - 07.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions using CRM software to enhance service delivery.
- Utilized feedback to identify areas for improvement in service quality and customer satisfaction.
- Managed high volumes of inbound calls while ensuring compliance with company policies and procedures.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Billing Specialist
Urology Associates of SENC
11.2022 - 07.2023
- Processed billing statements with attention to detail, ensuring accuracy in customer accounts.
- Utilized billing software to generate invoices and track payment statuses effectively.
- Assisted in maintaining financial records by updating account information regularly.
- Responded promptly to customer inquiries regarding billing issues and payment options.
Customer Service Representative and PT Tech
Physical Therapy For Women
03.2022 - 10.2022
- Resolved customer inquiries and concerns, ensuring satisfaction and patient loyalty.
- Managed appointment scheduling and patient follow-ups, optimizing clinic workflow efficiency.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Owner/Operator Cleaning Business
Mopley Crew
11.2020 - 02.2022
- Developed operational strategies to enhance customer satisfaction and retention.
- Established marketing initiatives to increase brand awareness and drive sales growth.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Customer Service Representative - Remote
Combined Insurance Company of America
05.2000 - 09.2020
- Implemented solutions that enhanced overall operational efficiency within the customer service department.
- Resolved customer inquiries efficiently through active listening and problem-solving techniques.
- Enhanced customer satisfaction by providing accurate information and support on health care plans.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
Education
Associate of Applied Science - Business Administration
Schenectady Community College
Schenectady, NYSkills
- Objection handling
- Social media marketing
- Ethical practices
- Policy customization
- Licensed insurance agent
- Insurance sales
- Quotes and sales
- Call center customer service
- Excellent communication
- Team collaboration
- Adaptability and flexibility
- Self motivation
Timeline
Personal Lines and Life Insurance Sales Agent
Direct Auto Insurance
01.2025 - Current
Manager of Black Car Limo Service
Excel Black Car Services
07.2024 - 12.2024
Customer Service Representative - Remote
Cigna Health Care
08.2023 - 07.2024
Billing Specialist
Urology Associates of SENC
11.2022 - 07.2023
Customer Service Representative and PT Tech
Physical Therapy For Women
03.2022 - 10.2022
Owner/Operator Cleaning Business
Mopley Crew
11.2020 - 02.2022
Customer Service Representative - Remote
Combined Insurance Company of America
05.2000 - 09.2020
Associate of Applied Science - Business Administration
Schenectady Community College