Michelle Marshall
Henderson
Summary
Insurance Coordinator with extensive experience in managing insurance claims processing and excelling in accounts receivable. Skilled in managing financial reconciliations and resolving payment issues to ensure optimal cash flow.
Overview
18
18
years of professional experience
Work History
Financial Insurance Coordinator
Undisclosed
12.2015 - Current
- Submit claims and any necessary attachments electronically.
- Manage A/R, outstanding insurance claims and collections.
- Post insurance payments received via mail or EFT to appropriate patient's account and capture EOB to Dentrix doc center.
- Review next business day appointments for insurance verification, any outstanding balances and necessary x-rays for hygiene.
- Manage auto draft payments for in-house financing accounts and contact responsible party when necessary to resolve declined and/or returned payments.
- Reconcile daily financials.
Office Manager
Leesville Dental Care
11.2014 - 12.2015
- Lead daily morning huddle to discuss scheduled appointments, potential same day service opportunities and any account with outstanding financial obligations.
- Developed and implemented streamlined front desk protocol to enhance the overall patient experience.
- Verified insurance benefits and obtained detailed breakdown of coverage.
- Posted all insurance payments received via mail or EFT to appropriate patient's account and captured EOB to Eaglesoft.
- Managed A/R, outstanding insurance claims and collections.
- Submitted claims and any necessary attachments electronically.
- Reconciled daily financials and processed daily close out paperwork.
- Trained and mentored new employees.
Financial & Insurance Coordinator
Campbell Orthodontics
11.2009 - 09.2014
- Verified orthodontic benefits for new patient consultations.
- Posted insurance payments to appropriate patient's account and captured EOB to correspondence in View Point (O2).
- Managed Fee for Service and insurance aging reports.
- Posted charges for services rendered daily and filed claims to applicable insurance.
- Managed auto drafts for all patients and contacted responsible party when necessary to resolve declined and/or returned payments.
- Reconciled daily financials and processed close out paperwork for two location practice.
- Assisted with Front Desk duties including customer service, answering phones, checking patients in and scheduling follow up appointments as needed.
Financial Services Representative
First Citizens Bank
01.2008 - 11.2009
- Promoted FCB to convert customers and up-sell additional banking services
- Managed loan delinquency report
Education
Associate of Applied Science - Business Administration
Vance-Granville Community College
05-1999
Skills
- Accounts receivable
- Insurance claims processing
- Insurance verification
- Customer service and assistance
Timeline
Financial Insurance Coordinator
Undisclosed
12.2015 - Current
Office Manager
Leesville Dental Care
11.2014 - 12.2015
Financial & Insurance Coordinator
Campbell Orthodontics
11.2009 - 09.2014
Financial Services Representative
First Citizens Bank
01.2008 - 11.2009
Associate of Applied Science - Business Administration
Vance-Granville Community College
Similar Profiles
Murooj TahaMurooj Taha
Biotechnology Program Lead Specialist at UndisclosedBiotechnology Program Lead Specialist at Undisclosed
George (Georgios) PapamatthaiakisGeorge (Georgios) Papamatthaiakis
Senior Product Manager, Head of Trading at UndisclosedSenior Product Manager, Head of Trading at Undisclosed
Trevor NipperTrevor Nipper
Veterans administration, University Counselor at UndisclosedVeterans administration, University Counselor at Undisclosed
Tara BarrettTara Barrett
Leasing Manager at MAXX PropertiesLeasing Manager at MAXX Properties
Keanu TuigamalaKeanu Tuigamala
Pick/Package Handler at Bulk SupplementsPick/Package Handler at Bulk Supplements