Michelle Marks-Osborne
Cary,NC
Summary
Professional Contracts Manager with proven record of managing complex agreements and negotiations. Strong focus on team collaboration and driving results, adaptable to changing needs. Expertise in risk management, compliance, and contract lifecycle management. Known for reliability and effective communication in high-stakes environments.
Overview
10
10
years of professional experience
Work History
SENIOR CONTRACTS MANAGER
NetApp, Inc.
Research Triangle Park, NC
11.2024 - Current
- Draft and negotiate complex and technical contractual documents including MSAs, and Amendments for Hardware, Software/SaaS, and Services with estimated value between $200,000 - $20M, ensuring alignment with financial goals.
- Identify and mitigate contractual risk.
- Effectively interpret and negotiate standard and non-standard contract terms.
- Consistently engage cross-functional teams to drive contract negotiations to close.
- Effectively manage relationships with internal stakeholders and Customers.
- Performs contract and document management audit activities.
- Led contract negotiations to optimize terms and mitigate risks.
- Collaborated with cross-functional teams to align contracts with business strategies and goals.
- Led cross-functional teams in executing complex contracts, ensuring timely delivery and adherence to budget constraints.
- Mitigated business risks by analyzing contracts' potential impacts and avoiding unfavorable terms.
SOFTWARE CONTRACTS MANAGER
Lenovo USA
Morrisville, NC
08.2019 - 10.2024
- Drafted and negotiated complex and technical contractual documents including MSAs, Licensing Agreements, NDAs, and Amendments for Software, SaaS, and Cloud with estimated value between $200,000 - $100M, ensuring alignment with financial goals, compliance, and risk mitigation.
- Identified and mitigated contractual risk, including improving risk management processes by 72%.
- Effectively interpreted and negotiated standard and non-standard contract terms.
- Consistently engaged cross-functional teams to drive contract negotiations to close.
- Effectively managed relationships with internal stakeholders and Suppliers, including executive leadership (Sr. Director – Sr. Vice President)
- Led digital transformation efforts through managing Contract Lifecycle Management software solution efforts including proposing enhancements that increased efficiency, effectiveness, and ease of use.
- Performed continuous improvement practices of standard agreements, processes, and procedures to increase efficiency and effectiveness, including reduction of vendor account creation time by 80%.
- Performed contract and document management audit activities.
- Trained staff on contract management best practices, enhancing team capabilities and knowledge base.
- Collaborated with legal teams to ensure alignment of contracts with corporate policies and regulations.
- Resolved contractual disputes through effective negotiation strategies, minimizing impacts on the organization''s reputation and bottom line.
- Streamlined contract processes by implementing standardized templates and procedures.
- Provided expert guidance to colleagues on contract interpretation and application, fostering a culture of compliance within the organization.
- Managed, supervised and controlled execution of contracts ranging from $[Amount] to $[Amount].
- Mitigated business risks by analyzing contracts' potential impacts and avoiding unfavorable terms.
- Interpreted contact terms and coordinated solutions to resolve disputes between clients and service providers.
- Maintained [Software] database for with contract, vendor and customer information.
SENIOR CONTRACT NEGOTIATOR (TEMPORARY)
Blue Cross NC
04.2019 - 07.2019
- Prepared, drafted, and negotiated complex and/or technical contractual documents including MSAs, SOWs, SLAs, NDAs, Amendments, and Change Orders for IT, SaaS, Professional Services, and Human Resources
- Coordinated with internal stakeholders to ensure contracts meet their requirements.
- Effectively managed relationships with internal stakeholders and Suppliers, including executive leadership (Sr. Director – Sr. Vice President)
- Performed contract analysis, guidance on price negotiation and pricing structures, and interpretation for stakeholder(s) as required.
- Identified and mitigated contractual risks.
CONTRACTS MANAGEMENT ANALYST (TEAM LEAD)
Avasant, LLC
08.2015 - 06.2018
- Led pre- and post-award services in contract and vendor management for IT, Software Licensing, and SaaS, and Professional Services contracts valued between $750,000 - $180M, ensuring compliance and risk mitigation.
- Drafted, reviewed, and revised MSAs, SOWs, SLAs, NDAs, Amendments, and Change Orders, resolving contractual issues and managing contract change control process.
- Supervised two analysts, trained new Contract Management Leads and Analysts, and established processes for Contract Lifecycle Management, enhancing team efficiency by 35%.
- Resolved contractual issues regarding interpretation, obligations, and risks.
- Managed contract change control process.
- Managed contract database and ensured integrity of data.
Education
Master of Arts - Liberal Studies
University of North Carolina Wilmington
Wilmington, NCBachelor of Arts - General Studies
Hampton University
Hampton, VASkills
- Contract Management
- Contract Negotiation
- Drafting/Redlining
- Stakeholder Management
- Relationship Management
- Vendor Management
- Category Management
- Program/Project Management
- Governance
- Procurement (Indirect/Direct)
- Auditing/Compliance
- Change Management
- Complex/Technical Contracts
- Domestic/International Contracts
- CLM Tools
- IT/SaaS/Cloud
- Data Privacy
- Risk Management and Mitigation
- Process Improvement
- Excellent Communication Skills
- Strong Interpersonal Skills
- Emotional Intelligence
- Ability to Influence
- Leadership
- Collaborative
- Procurement management
- Contract administration
- Process management
- Contract pricing
- Sales collaboration
- Terms and conditions writing
- Account management support
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Supplier relationship management
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Documentation skills
- Task prioritization
- Self motivation
- Product knowledge
- Strategic sourcing
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Purchasing strategies
- Interpersonal communication
- Continuous improvement
- Adaptability
- Written communication
- Quality assurance
- Project management
- Data analysis
- Pricing negotiation
- Risk management
- Documentation requirements
- Professional demeanor
- Problem-solving aptitude
- Market research
- Cross-functional teamwork
- Vendor relations
- Performance metrics
- Budget management
- Purchasing oversight
- Vendor relationship management
- Resource management
- Contract negotiation
- Financial analysis
- Analytical skills
- Vendor management
- Contract management
- Regulatory compliance
- Global sourcing
- Contract negotiation expertise
- Business strategy
- Communication skills
- Supplier assessment
ADDITIONAL RELEVANT EXPERIENCE
- Hampton Roads Transit Contracts Manager September 2014 – March 2015
- The Judge Group Contracts Manager June 2012 – September 2014
- TPI (now ISG) Sr. Contracts Manager February 2008 – November 2008
- NJ Transit Mgr., Office Contract Services June 2006 – February 2008
- Various Companies Contract Manager (Consultant) June 2000 – June 2006
- Refron, Inc. Contracts Administrator April 1993 – May 1999
Timeline
SENIOR CONTRACTS MANAGER
NetApp, Inc.
11.2024 - Current
SOFTWARE CONTRACTS MANAGER
Lenovo USA
08.2019 - 10.2024
SENIOR CONTRACT NEGOTIATOR (TEMPORARY)
Blue Cross NC
04.2019 - 07.2019
CONTRACTS MANAGEMENT ANALYST (TEAM LEAD)
Avasant, LLC
08.2015 - 06.2018
Master of Arts - Liberal Studies
University of North Carolina Wilmington
Bachelor of Arts - General Studies
Hampton University