Michelle Luckman
Denver
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
19
19
years of professional experience
Work History
General Manager
Murphy USA
Monroe
04.2021 - Current
- Oversaw daily operations of retail locations to ensure compliance with company standards.
- Managed staff scheduling and training to optimize team performance and service quality.
- Implemented inventory management procedures to maintain stock levels and reduce waste.
- Analyzed sales data to identify trends and inform strategic decision-making processes.
- Coordinated promotional events to enhance customer engagement and drive sales growth.
- Led safety training sessions to promote a secure working environment for all employees.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Guided management and supervisory staff to promote smooth operations.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
General Manager
Latitudes Bar and Grill
Denver
09.2015 - 12.2019
- Managed staff scheduling and training to optimize team performance and service quality.
- Implemented inventory management procedures to maintain stock levels and reduce waste.
- Analyzed sales data to identify trends and inform strategic decision-making processes.
- Collaborated with vendors to negotiate contracts and ensure competitive pricing for supplies.
- Led safety training sessions to promote a secure working environment for all employees.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
Customer Service Manaher
Dillards Department Store
Charlotte
08.2007 - 08.2015
- Managed daily operations of customer service department at Dillards Department Store.
- Trained and supervised customer service representatives to enhance service quality.
- Developed and implemented customer service policies to improve client satisfaction.
Skills
- Operational management
- Inventory control
- Staff training
- Customer relationship management
- Strategic decision making
- Compliance oversight
- Safety training
- Problem solving
- Team leadership
- Effective communication
- Risk management
- Safety assurance
Timeline
General Manager
Murphy USA
04.2021 - Current
General Manager
Latitudes Bar and Grill
09.2015 - 12.2019
Customer Service Manaher
Dillards Department Store
08.2007 - 08.2015