Michelle Luckman
Indian Trail
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
28
28
years of professional experience
Work History
Teacher
Wingate Elementary School
Wingate
08.2008 - Current
- Developed and implemented lesson plans based on curriculum objectives.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Assessed student performance through tests, quizzes and other assessments.
- Provided individualized instruction to meet the needs of all students.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Utilized technology such as interactive whiteboards and online resources to enhance instruction.
- Utilized Excel to maintain and organize student data.
- Participated in professional development workshops related to teaching methods or curriculum changes.
Customer Service Representative
TeleTech Holdings
Niagara Falls
09.1997 - 09.2002
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Took special orders over telephone, generating additional revenue every month.
- Conducted regular follow-up calls with customers after resolving their issues.
- Updated system with order specifics and customer details, preferences, and billing information.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Answered inbound calls, to facilitate customer service.
- Provided exceptional customer service to ensure customer satisfaction.
Education
Special Education Certification - Special Education
Niagara University
Niagara Falls, NY08-2007
Master of Science - Elementary Education
Niagara University
Niagara Falls, NY08-2006
Skills
- Data analysis and Excel
- Customer service and support
- Effective communication
- Time management
- Conflict resolution
- Multitasking
- Team collaboration
- Organizational skills
Timeline
Teacher
Wingate Elementary School
08.2008 - Current
Customer Service Representative
TeleTech Holdings
09.1997 - 09.2002
Special Education Certification - Special Education
Niagara University
Master of Science - Elementary Education
Niagara University
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