Michelle Lipscomb
Charlotte
Summary
Dynamic AR Specialist at Dyke Industries Inc, adept at enhancing cash flow and client trust through effective payment management and relationship building. Proven track record in resolving billing issues and optimizing collections, resulting in improved customer satisfaction. Skilled in client interactions and maintaining confidentiality, ensuring seamless operations and strong vendor partnerships.
Overview
21
21
years of professional experience
Work History
AR Specialist
Dyke Industries Inc
09.2023 - Current
- Increased customer satisfaction levels by promptly addressing inquiries regarding billing issues or adjustments needed on their accounts.
- Conducted periodic reviews of client credit limits, recommending adjustments based on payment history analysis and risk assessment factors.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Developed strong relationships with clients, fostering open communication channels that facilitated timely payments on past-due balances.
- Enhanced cash flow through prompt follow-up on overdue invoices and regular communication with clients.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing, and resolving issues.
- Managed a high volume of customer accounts while maintaining strict attention to detail, ensuring all transactions were accurately recorded and documented.
- Researched and resolved customer claims related to shortages, discount violations, and returns.
Administrative Office Manager
Roger's Automotive
01.2004 - Current
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Updated reports, managed accounts, and generated reports for company database.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Assisted executive management with special projects as needed to support overall business objectives.
- Fostered a positive work culture through open communication channels, promoting teamwork and collaboration among staff members.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated events and meetings, resulting in seamless execution and positive attendee experiences.
- Reduced costs by negotiating vendor contracts for office supplies and services.
- Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
- Streamlined office processes by implementing efficient organizational systems and procedures.
- Ensured timely completion of projects by creating detailed schedules and monitoring progress throughout each phase.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized and updated databases, records and other information resources.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Built and managed processes for tracking and monitoring department performance.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Office Manager
NVA Contracting Corp
05.2018 - 07.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
Education
Bachelor of Science - Education
George Mason University
Fairfax, VASkills
- Payment management
- Skilled in managing professional relationships
- Skilled in building client trust
- Proficient in client interactions
Timeline
AR Specialist
Dyke Industries Inc
09.2023 - Current
Office Manager
NVA Contracting Corp
05.2018 - 07.2023
Administrative Office Manager
Roger's Automotive
01.2004 - Current
Bachelor of Science - Education
George Mason University
Similar Profiles
Trevor BenjaminTrevor Benjamin
Parts Delivery Driver at Dyke Industries IncParts Delivery Driver at Dyke Industries Inc
Darwin BrachoDarwin Bracho
Production and Shipping/Receiving Associate at Dyke Industries IncProduction and Shipping/Receiving Associate at Dyke Industries Inc
CHAD LUKECHAD LUKE
Warehouse General Laborer at Dyke Industries IncWarehouse General Laborer at Dyke Industries Inc
Sadaka KimbleSadaka Kimble
Customer Service Care Specialist I at NordstromCustomer Service Care Specialist I at Nordstrom
Kristan BrandonKristan Brandon
Clinical Lead at Atrium Health - Levine's Childrens Hospital VCClinical Lead at Atrium Health - Levine's Childrens Hospital VC