Michelle Ketron

Recruited to be a member of the team that opened the record-breaking Knoxville location in 2023. In addition to standard day-to-day bar service operations, opening and closing cash management and reconciliation duties, responsibilities also included:

• Preliminary planning, building, and setup of all bar areas.
• Point-of-Sale system setup and integration between all bars.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Participated in weekly team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Cross-trained existing employees to maximize team agility and performance.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.

Privileged to be a part of the inaugural team for a boutique 1500 capacity event venue in downtown Knoxville.

• Served high customer volumes during live music and private special events.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected venue demands.
• Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.

• Screened applicant resumes and coordinated both phone and in-person interviews.
• Participated in recruitment and selection process for new hires.
• Set up orientations and initial training for new employees.
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
• Assisted as an in-office float across up to 6 area properties when needed.

• Facilitated efficient coordination meetings with project teams using live BIM models as a visual aid, enabling real-time issue resolution and decision making.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
• Explored new technologies and approaches to streamline processes.