Michelle Griffin
Durham
Summary
Dynamic manager with proven leadership abilities at Bojangles', excelling in customer satisfaction and operational efficiency. Skilled in team collaboration and problem-solving, I implemented training programs that enhanced service quality and optimized labor costs. Proficient in Microsoft Office, I consistently resolved customer inquiries, elevating the dining experience.
Overview
23
23
years of professional experience
Work History
Manager
Bojangles'
Durham
03.2022 - 12.2022
- Supervised daily restaurant operations to ensure smooth service and customer satisfaction.
- Developed and implemented staff scheduling to optimize labor costs and efficiency.
- Resolved customer inquiries and complaints promptly to enhance the dining experience.
- Monitored inventory levels and placed orders to maintain stock availability.
- Implemented training programs to enhance team skills and service quality.
- Maintained compliance with health and safety regulations to ensure a safe environment.
Fulfillment Associate
Amazon
Durham
11.2021 - 03.2022
- Monitored quality control standards during order assembly to ensure customer satisfaction.
- Maintained cleanliness and organization of work areas to enhance safety and efficiency.
- Implemented time management techniques to achieve daily order fulfillment targets.
- Adapted to changing workloads and priorities in a fast-paced fulfillment center.
- Operated handheld scanners for tracking merchandise throughout the fulfillment process.
- Executed order filling according to defined standards using the standard picking system.
Manager
Bojangles
Morrisville
09.2020 - 07.2021
- Resolved customer inquiries and complaints promptly to elevate the dining experience.
- Maintained compliance with health and safety regulations to guarantee a safe environment.
- Supervised daily restaurant operations, ensuring seamless service and high customer satisfaction.
- Created effective work schedules for restaurant staff to optimize labor costs.
- Answered product questions using current knowledge of sales and promotions.
- Developed staff scheduling strategies to enhance operational efficiency.
Sales Associate
JCPenney
Durham
11.2015 - 09.2020
- Assisted customers in locating merchandise and addressing inquiries to enhance the shopping experience.
- Collaborated with team members to achieve daily sales targets and boost store performance.
- Trained new associates on store policies and customer service standards to uphold quality.
- Executed cashier duties, including accepting payments and issuing receipts, ensuring accuracy.
- Supervised bank deposits and security protocols during store opening and closing hours.
- Conducted daily banking activities, including deposits and withdrawals from registers.
Quailty Analyst
Xerox
Morrisville
05.2006 - 12.2013
- Conducted thorough analysis of large datasets using statistical methods and software programs.
- Identified customer needs promptly to enhance service delivery.
- Maintained accurate records of all data collected during analysis processes.
- Analyzed key performance indicators to develop effective strategies.
- Utilized document management system for organization of company files, ensuring data accessibility.
- Fostered positive working relationships with staff and management to support collaboration.
Team Lead
Chick-fil-A
Durham
08.2004 - 05.2006
- Supervised a team of associates to ensure efficient service and high customer satisfaction.
- Monitored food safety standards to maintain compliance and protect customer health.
- Maintained an organized and clean restaurant environment for both staff and customers.
- Trained team members on customer service excellence and product knowledge.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with legal and regulatory requirements in all team activities.
Office File Clerk
UNC Chapel Hill
Chapel Hill
03.2000 - 02.2002
- Executed regular audits of files to ensure accuracy and compliance with university policies.
- Assisted in the preparation of confidential documents while adhering to privacy protocols.
- Facilitated file retrieval requests to guarantee timely access to necessary information.
- Collaborated with colleagues to enhance processes for archiving and retrieving records.
- Implemented best practices for confidentiality when handling sensitive information.
- Performed data entry tasks, including logging incoming mail into database software programs.
Education
Bachelor of Science - Management
University of Phoenix
Phoenix, Arizona01.2011
Skills
- Customer orientation
- Team collaboration
- Active listening
- Leadership abilities
- Computer proficiency
- Merchandising expertise
- Microsoft Office skills
- Retail sales expertise
- Problem-solving skills
Timeline
Manager
Bojangles'
03.2022 - 12.2022
Fulfillment Associate
Amazon
11.2021 - 03.2022
Manager
Bojangles
09.2020 - 07.2021
Sales Associate
JCPenney
11.2015 - 09.2020
Quailty Analyst
Xerox
05.2006 - 12.2013
Team Lead
Chick-fil-A
08.2004 - 05.2006
Office File Clerk
UNC Chapel Hill
03.2000 - 02.2002
Bachelor of Science - Management
University of Phoenix