MICHELLE GREGORY
Canton
Summary
Results-driven assistant general manager with extensive experience in the food service industry. Demonstrated success in leading teams, enhancing operational efficiency, and providing exceptional customer service in dynamic environments. Expertise in staff training, conflict resolution, and daily operations management, with a strong emphasis on safety compliance and performance. Committed to continuous learning and fostering team development.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Hardee’s
01.2026 - Current
- Oversaw daily operations and managed staff to enhance store performance
- Supported leadership in meeting sales and operational goals through strategic initiatives
- Ensured high standards of customer service and food safety to maintain compliance and customer satisfaction
Manager
Hardee’s
01.2022 - 01.2025
- Trained employees, enhancing overall team performance
- Supervised team members, ensuring smooth shift operations
- Monitored compliance with company policies and procedures
Cashier
Hardee’s
01.2019 - 01.2021
- Processed customer transactions efficiently and accurately.
- Managed cash register and balanced cash drawer daily.
- Delivered customer service while processing transactions efficiently
- Assisted customers with menu selections and special requests.
- Ensured cleanliness and organization of work areas to enhance customer experience
Team Member
Zaxby’s
01.2018 - 01.2019
- Provided excellent customer service in a fast-paced restaurant environment.
- Supported food preparation and delivered customer service to enhance dining experience
- Ensured fast-paced workflow in team environment to meet service demands
- Operated kitchen equipment safely and efficiently during meal preparation.
- Maintained cleanliness and organization of workstations and dining areas.
Cashier
Walmart
01.2016 - 01.2017
- Operated cash register and processed customer transactions efficiently.
- Processed customer payments, delivering quick and reliable service
- Maintained accuracy and efficiency in checkout operations, enhancing customer satisfaction
- Assisted customers with menu selections and addressed inquiries promptly.
- Maintained cleanliness of the dining area and workstations throughout shifts.
Education
Continuing Education – GED -
Mitchell Community College
01-2018
High School -
North Henderson High School
01-2017
Skills
- Operational oversight
- Performance management
- Staff management
- Employee training
- Quality assurance
- Inventory control
- Health standards
- Customer service
- Leadership and management
- Conflict resolution
- Critical thinking
- Attention to detail
- Quick learning and growth
- Teamwork and independence
Timeline
Assistant General Manager
Hardee’s
01.2026 - Current
Manager
Hardee’s
01.2022 - 01.2025
Cashier
Hardee’s
01.2019 - 01.2021
Team Member
Zaxby’s
01.2018 - 01.2019
Cashier
Walmart
01.2016 - 01.2017
Continuing Education – GED -
Mitchell Community College
High School -
North Henderson High School