Michelle Gray
High Point
Summary
Dynamic operations leader with a proven track record at High Point University, adept at implementing cost-saving measures and enhancing team performance. Skilled in logistics management and strategic planning, I foster positive work environments while ensuring operational efficiency. Recognized for resolving issues promptly and maintaining high-quality service delivery.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Director of Operations
High Point University
2020.12 - Current
- Implemented cost-saving measures by identifying ways to reduce expenses without compromising quality.
- Conducted regular staff meetings to maintain open lines of communication within the team, fostering a positive work environment.
- Managed a team of over 50 employees, ensuring optimal performance and adherence to company policies and standards.
- Coordinated facility maintenance schedules to ensure smooth operations without impacting daily tasks.
Retail Sales Associate
Burlington Coat Factory Distribution Center
2018.11 - 2020.03
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Housekeeping Supervisor
Sisters of Charity Hospital
2015.05 - 2018.02
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Manager
McDonald's
2010.03 - 2015.04
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Bennett High School
Buffalo, NY2009-06
Skills
- Scheduling and coordination
- Logistics management
- Operational efficiency
- Strategic planning and execution
- Quality assurance
- Operations oversight
- Business management
- Strategic planning
- Leadership training
Certification
- ServSafe Food Handler's Certification
Timeline
Assistant Director of Operations
High Point University
2020.12 - Current
Retail Sales Associate
Burlington Coat Factory Distribution Center
2018.11 - 2020.03
Housekeeping Supervisor
Sisters of Charity Hospital
2015.05 - 2018.02
Manager
McDonald's
2010.03 - 2015.04
High School Diploma -
Bennett High School