Michelle Goodfred
Durham
Summary
Senior technical product manager with over 10 years of experience in leading cross-functional teams to deliver successful enterprise and infrastructure products. Expertise in optimizing operations and translating customer needs into actionable roadmaps. Proven ability to enhance development workflows and drive product success through strategic planning and execution.
Overview
28
28
years of professional experience
Work History
Sr Technical product Manager
Telus Agriculture and Consumer Goods
Durham
02.2020 - 03.2026
- Drove product development by managing and prioritizing backlogs across multiple projects.
- Collaborated with cross-functional teams to define product requirements and establish strategic roadmaps.
- Facilitated stakeholder meetings to gather feedback, leading to prioritized product features aligned with user needs.
- Led team scrum ceremonies, organizing stories and bugs for effective workflow.
- Managed product support by coordinating with development teams to prioritize high-value tickets.
- Participated in client-facing role to develop and implement data collection solutions.
- Developed training materials on new product functionalities, enhancing team members' understanding and effective usage.
- Utilized AI to analyze team progress and predict completion dates.
IT Manager / Applications Support Specialist
Decorative Fabrics of America
Gibsonville
05.2007 - 11.2019
- Directed all aspects of IT including the management of server, desktop and laptop, and telephone technologies for a company of 200 employees in 2 locations.
- Managed development/programming and maintenance for in-house manufacturing system, built using Oracle PL/SQL, PowerBuilder, Visual Basic Scripting, FTP Scripting, and DOS Scripting.
- Analyzed, optimized, and automated manufacturing system clerical functions and reduced labor costs. Created linkages, which connected the manufacturing system, to eliminate manual keying. Saved 6 hours of labor per week.
- Automated reporting to provide relevant information to management team at a much faster pace. Presenting critical information in a timelier manner reduced the time to prepare reports by 4 hours - and provided more up to date information.
- Designed and implemented enhanced workflow and procedures for plant floor operations - to reduce clerical work and improve efficiency. Warehouse efficiency improved by 30% and errors were reduced by 50%.
- Developed and implemented an automated information exchange program for vendors and customers to speed the exchange of shipment and order data - reducing manual clerical work by 20%.
- Created and conducted weekly taskforce meetings with company departments to leverage IT expertise with the goal of reducing or eliminating human labor where possible. As a result, reduced inquiry time for payment updates from Accounts receivable (A/R) by 25%.
- Managed 3rd party vendors for IT support - including contracts and maintenance agreements - and created cost savings of $750 / month.
- Led enterprise M&A team for the due diligence and integration of 6 new businesses into manufacturing and all supporting enterprise systems. Result was the successful acquisition of 6 companies in 12 years.
- Technologies used: PL/SQL, SQL queries, PowerBuilder, VB Scripting, FTP Scripting, DOS Scripting, Windows Server, Active Directory, ConnectWise (helpdesk), QuickBooks, Oracle Database, Office365
Applications Programming Manager
International Textile Group
Burlington
06.2000 - 04.2007
- Supervised 12 programmer/analysts on programming projects across client/server, web-based order entry applications, and mainframe platforms.
- Managed programming projects for Burlington House division, ensuring timely delivery and alignment with business objectives.
- Oversaw enhancements for client/server and mainframe systems, improving functionality and user experience for end users.
- Contributed to implementation of Porini ERP system across 4 plant locations, enhancing operational efficiency.
- Implemented inventory tracking system in yarn and weave plants reducing clerical labor in Planning and Customer Service by 20 hours per week.
- Created automated interfaces to outside system to facilitate inventory tracking outside the plants.
- Technologies used: PL/SQL, SQL queries, PowerBuilder, VB Scripting, Windows Server, Oracle Database
Business Analyst
Burlington Industries
Burlington
05.1998 - 05.2000
- Created real-time quality reporting system that reduced wait time for quality results by 1 week.
- Conducted project and enhancement analysis to support organization in achieving business goals.
- Collaborated on project teams to improve manufacturing system inventory tracking.
- Technologies used: PL/SQL, SQL queries, PowerBuilder, Oracle Database, HEAT (helpdesk)
Education
Bachelor of Science (BS) - Textile and Apparel Management and Technology
North Carolina State University
Raleigh, NCSkills
- Product management
- Agile methodologies
- Stakeholder engagement
- Risk management
- Project coordination
- Data analysis
- Technical documentation
Highlights
- Streamline Warehouse Operations - Proposed and led project which analyzed plant floor work procedures. Improved warehouse efficiency by 30% and reduced errors by 50%. This resulted in a quicker pace of operations with improved customer outcomes as well as raw material savings.
- Vendor/Supply Chain Integration - Envisioned, developed, and implemented an automation strategy to create a shipment & order information exchange hub. Reduced staff time by 20%, improved timeliness, and accuracy. Solution used EDI and FTP technologies.
- Mergers & Acquisitions (M&A) - Project Manager and IT lead, which successfully planned and executed the integration of 6 new companies into the existing enterprise over duration of 12 years. These projects integrated all business operations - including multiple system conversions - into a uniform business operations environment.
- Accounts Receivable Time Reduction - Organized and chaired a task force which focused on finding opportunities for IT projects to reduce labor where possible. Result: Cost savings to business operations - 25% reduction in time for research, follow-up and shipment information, which streamlined A/R processing.
- Financial Labor Savings - Designed and implemented an enhancement to eliminate manual keying of invoice financial data by integrating the accounting system to manufacturing systems. Resulted in savings of 6 hours of labor per week (Over 300 hours per year).
- Automated Executive Reporting - Reviewed processing and streamlined reporting for executive management by leveraging Oracle to Excel connectivity. This provided vital information more quickly and reduced production processing time by 4 hours for each cycle.
Timeline
Sr Technical product Manager
Telus Agriculture and Consumer Goods
02.2020 - 03.2026
IT Manager / Applications Support Specialist
Decorative Fabrics of America
05.2007 - 11.2019
Applications Programming Manager
International Textile Group
06.2000 - 04.2007
Business Analyst
Burlington Industries
05.1998 - 05.2000
Bachelor of Science (BS) - Textile and Apparel Management and Technology
North Carolina State University