Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Funaro

Mooresville

Summary

Dynamic professional with extensive experience in operations and customer service, notably as General Manager at Overflowworks. Proven expertise in process improvement and staff training, enhancing team performance and operational efficiency. Adept at conflict resolution and inventory control, consistently delivering exceptional service and fostering strong client relationships.

Overview

10
10
years of professional experience

Work History

Server/Bartender/Trainer

Table 31
Mooresville
11.2024 - Current
  • Welcomed guests and guided them to their tables promptly.
  • Took accurate food and drink orders using restaurant POS system.
  • Served food and beverages in a timely manner to enhance dining experience.
  • Maintained cleanliness of tables and dining area throughout service shifts.
  • Provided attentive service, addressing guest needs and preferences effectively.
  • Collaborated with kitchen staff to ensure accurate order fulfillment.
  • Managed cash register transactions while ensuring accuracy in payments received.
  • Assisted in training new servers on menu items and service standards.

General Manager of Operations

Overflowworks
Mooresville
01.2024 - 11.2025
  • Oversaw daily operations to ensure efficient workflow and productivity.
  • Implemented process improvements to enhance operational efficiency and service delivery.
  • Managed inventory levels using inventory management systems for optimal stock control.
  • Trained and mentored staff on operational best practices and safety protocols.
  • Developed training materials to support employee onboarding and skill development.
  • Conducted regular performance reviews to assess team effectiveness and growth opportunities.
  • Resolved escalated customer service issues in a timely manner.
  • Oversaw daily operations of multiple departments, ensuring compliance with established protocols.

Owner/Operator

Inner Energy Health and Wellness Center
Sayre
04.2016 - 04.2017
  • Managed daily operations and ensured smooth workflow in the establishment.
  • Oversaw staff scheduling and delegated responsibilities effectively to team members.
  • Implemented inventory management systems to track supplies and reduce waste.
  • Ensured compliance with health regulations and maintained a safe working environment.
  • Developed marketing strategies to promote services and attract new clients.
  • Collaborated with vendors to negotiate contracts and secure quality supplies.
  • Managed daily operations of the business, including staff, sales, inventory, and accounting.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
  • Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
  • Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.

Education

Nursing - Nursing

Boces School of Nursing
Elmira, NY
06-2000

Skills

  • Food service
  • Point of sale
  • Cash handling
  • Order management
  • Inventory control
  • Customer service
  • Team collaboration
  • Conflict resolution
  • Staff training
  • Process improvement
  • Time management

Timeline

Server/Bartender/Trainer

Table 31
11.2024 - Current

General Manager of Operations

Overflowworks
01.2024 - 11.2025

Owner/Operator

Inner Energy Health and Wellness Center
04.2016 - 04.2017

Nursing - Nursing

Boces School of Nursing

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Michelle Funaro