Michelle Francis
Kannapolis,NC
Summary
Dynamic Workfront Technical BA with a proven track record at Dell Technologies, enhancing user experience through effective training and data analysis. Recognized for exceptional problem-solving and collaboration skills, I successfully improved system performance and user satisfaction, driving productivity and operational efficiency. Committed to delivering results and fostering teamwork in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Workfront Technical BA
Dell Technologies
03.2024 - Current
- Trained end-users on system functionalities to maximize productivity and efficiency.
- Conducted data analysis to support strategic decision-making processes.
- Produced technical documentation to support system training and user guides.
- Configured and maintained system settings to support project management processes.
- Monitored system performance metrics to ensure optimal operation and user satisfaction.
- Analyzed user feedback to refine system features and improve user experience.
- Identified process improvement opportunities and recommended solutions to enhance productivity.
- Collaborated with cross-functional teams to gather insights and feedback on system performance.
- Created technical documentation for system configurations and best practices.
- Delivered user training sessions to enhance adoption of Workfront tools and features.
Workfront Group Administrator
Thomson Reuters Corporation
02.2023 - 11.2026
- Streamlined document management processes, improving accessibility and organization of project files.
- Coordinated calendars for multiple stakeholders, ensuring seamless scheduling of meetings and events.
- Generated comprehensive reports on project progress, facilitating informed decision-making for senior management.
- Collaborated with cross-functional teams to enhance workflows and improve operational efficiency.
- Facilitated regular communication among team members, promoting transparency and alignment on project goals.
- Provided data entry support for critical project metrics, ensuring accuracy and timeliness in reporting.
- Implemented process improvements that increased team productivity and reduced project turnaround times.
- Assisted in onboarding new team members, providing guidance on workflows and organizational protocols.
- Evaluated existing processes and recommended enhancements to improve efficiency and effectiveness.
- Provided exceptional customer service on behalf of the group when interacting with clients or stakeholders, maintaining a professional image at all times.
- Cultivated a supportive atmosphere within the team by addressing concerns promptly and offering helpful solutions.
- Prepared comprehensive reports, providing valuable insights into group performance and progress toward objectives.
- Maintained confidentiality of sensitive information while managing personnel records with utmost discretion.
Workfront System Administrator
STARBUCKS COFFEE COMPANY
03.2022 - 02.2024
- Configured and optimized Workfront system settings to enhance user experience and workflow efficiency.
- Executed routine system monitoring tasks to ensure reliable performance and early issue detection.
- Developed user guides and training materials to facilitate onboarding and ongoing education for staff.
- Collaborated with IT team to implement backup and recovery solutions, safeguarding critical data.
- Resolved technical issues promptly, minimizing downtime and ensuring smooth operation for end-users.
- Administered user accounts, managing permissions and access levels to align with company policies.
- Conducted regular system audits to identify vulnerabilities and implement security enhancements.
- Coordinated software installation processes, ensuring compatibility with existing systems and compliance with security protocols.
- Trained team members on system functionalities, promoting best practices and efficient usage.
- Maintained comprehensive documentation of system configurations and changes for future reference.
- Evaluated system performance metrics, proposing recommendations for improvements and upgrades.
- Implemented process improvements based on troubleshooting insights, enhancing overall system reliability.
- Supported integration of third-party applications by configuring settings and ensuring seamless functionality.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Managed onboarding and offboarding of employees.
- Worked with users to determine areas of technology in need of improved usability.
- Completed reports detailing network and systems performance and downtime issues.
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
Workfront System Administrator
BHC (Beco Holding Company)
05.2018 - 03.2022
- Facilitated communication between departments to ensure alignment on system requirements and updates.
- Tracked and analyzed user feedback to drive continuous improvement initiatives within the Workfront system.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Enhanced system performance by optimizing server configurations and implementing regular updates.
- Improved security measures by conducting vulnerability assessments and applying necessary patches.
- Secured sensitive data from unauthorized access, meticulously managing user permissions and access controls.
- Empowered users with training sessions on new software applications, enhancing productivity across departments.
- Increased user satisfaction by promptly resolving technical issues and maintaining open lines of communication.
- Enhanced team efficiency, automating routine administrative tasks to allow focus on strategic initiatives.
- Facilitated team collaboration, setting up and maintaining project management and communication tools.
- Diagnosed and resolved hardware and software issues.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Managed onboarding and offboarding of employees.
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
- Completed reports detailing network and systems performance and downtime issues.
- Worked with users to determine areas of technology in need of improved usability.
WordPress Ecommerce Website Maintenance
BHC (Beco Holding Company)
08.2021 - 03.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Responded to and troubleshoot website issues.
- Conducted content audits to eliminate redundant and/or duplicate information.
- Ensured website quality and efficiency by conducting regular test plans.
Product Marketing Assistant
BHC (Beco Holding Company)
04.2018 - 02.2022
Marketing Assistant
BHC (Beco Holding Company)
04.2018 - 02.2022
Pricing Administrator
BHC (Beco Holding Company)
01.2019 - 03.2021
Education
Bachelor of Arts - Elementary Education
North Greenville University
Tigerville, SC05-2015
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Certification
- Workfront Administrator Fundamentals Certification
- Workfront Project Manager Training Program with Review & Approval Certification
Languages
English
Native or Bilingual
American Sign Language
Elementary
Timeline
Workfront Technical BA
Dell Technologies
03.2024 - Current
Workfront Group Administrator
Thomson Reuters Corporation
02.2023 - 11.2026
Workfront System Administrator
STARBUCKS COFFEE COMPANY
03.2022 - 02.2024
WordPress Ecommerce Website Maintenance
BHC (Beco Holding Company)
08.2021 - 03.2022
Pricing Administrator
BHC (Beco Holding Company)
01.2019 - 03.2021
Workfront System Administrator
BHC (Beco Holding Company)
05.2018 - 03.2022
Product Marketing Assistant
BHC (Beco Holding Company)
04.2018 - 02.2022
Marketing Assistant
BHC (Beco Holding Company)
04.2018 - 02.2022
Bachelor of Arts - Elementary Education
North Greenville University