Michelle Foster
Belmont
Summary
Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure management position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Authorization Specialist
Atrium
09.2023 - Current
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
- Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
- Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
- Assisted in training new team members on company policies and procedures for handling authorization requests.
- Reduced processing times by effectively managing a high volume of authorizations, referrals, and appeals.
- Increased accuracy by diligently reviewing and verifying patient eligibility, coverage, and benefits information.
Appointment Scheduler
Atrium
02.2023 - 09.2023
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Acted as first point of contact and set appointments for patients
- Acted as a reliable point of contact for patients, addressing concerns or questions about their appointments with professionalism and tact.
Medspa Manager
Touch Medspa
09.2017 - 10.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Handled billing for Chiropractic department.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Education
Associate of Arts - Fashion Merchandising And Marketing
Central Piedmont Community College
Charlotte, NC08.1997
High School Diploma -
Bandys High School
Catawba08.1992
Skills
- Medical terminology expertise
- Claims Management
- Insurance Verification
- HIPAA Compliance
- Documentation and paperwork
- Effective communication skills
- Administrative Management
- Performance Improvements
Timeline
Authorization Specialist
Atrium
09.2023 - Current
Appointment Scheduler
Atrium
02.2023 - 09.2023
Medspa Manager
Touch Medspa
09.2017 - 10.2022
Associate of Arts - Fashion Merchandising And Marketing
Central Piedmont Community College
High School Diploma -
Bandys High School
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