Michelle Cahoon
Washington
Summary
Experienced with managing business office operations, including administrative tasks and team coordination. Utilizes expertise to enhance productivity and streamline processes. Track record of implementing efficient office systems and fostering collaborative work environment.
Overview
18
18
years of professional experience
Work History
Business Office Manager
Ridgewood Rehabiliation and Living Center
Washington, NC
06.2025 - 06.2026
- Managed billing processes, enhancing accuracy and reducing discrepancies in patient accounts.
- Updated reports, managed accounts, and generated reports for patients and accounts receivable.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Developed and maintained strong relationships with patients and patients' family members by negotiating billing issues to improve service quality.
- Improved client satisfaction by delivering monthly invoices and addressing concerns promptly and effectively.
- Increased team productivity with the the introduction of flexible work schedules, accommodating personal needs while ensuring coverage for the front desk.
- Coordinated with IT department to resolve technical issues swiftly, minimizing downtime and maintaining operational continuity for fax machine and postage meter.
- Enhanced office operations efficiency by maintaining an organized filing system and scanned medical records into the patient's Electronic Medical Record.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for receptionist.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Receptionist
Hick's Propane
Vanceboro, NC
09.2024 - 05.2025
- Executed daily administrative tasks including filing documents, data entry, copying, scanning, and faxing to support office operations.
- Processed cash and credit card transactions accurately at point of sale.
- Maintained accurate records of all incoming calls, messages, and visitors.
- Performed daily administrative tasks such as filing documents, data entry, copying, scanning, faxing.
- Responded to incoming phone calls professionally, following established organizational protocols.
- Received payments and recorded receipts for services.
- Documented incoming communications and visitor information to ensure organized follow-up.
- Coordinated processing of incoming mail and packages to facilitate timely distribution and support organizational workflow.
Business Accountant
Cahoon's Mobile Welding
Pantego, NC
04.2013 - 08.2024
- Facilitated tax return preparation by gathering and organizing relevant information from multiple sources.
- Maintained accurate financial records and ledgers.
- Analyzed and reconciled bank statements, invoices, credit card charges and other transactions.
- Managed accounts receivable and accounts payable, assisting with transactional-level tasks.
- Calculated and documented payroll data for processing.
- Conducted detailed reviews of client contracts to ensure compliance with accounting requirements.
- Oversaw accounts receivable and accounts payable processes, ensuring timely and accurate transaction management.
- Developed and implemented record-keeping and accounting systems using current computer technology.
- Filed and recorded financial documents to ensure accurate record-keeping.
Revenue Cycle Officer
Acclara
Winterville, NC
05.2023 - 12.2023
- Reviewed reports from multiple software systems to identify trends and inform decision-making.
- Managed daily operations associated with accounts receivable including posting payments, adjustments.
- Created detailed reports on monthly performance metrics for senior leadership review.
- Engaged in collaborative meetings with finance and IT departments to discuss interdepartmental projects.
- Identified potential discrepancies between billed services and actual services provided to patients.
- Implemented automated systems for tracking patient data, insurance eligibility, and billing information.
- Oversaw daily accounts receivable operations by accurately posting payments and adjustments to records.
- Actively participated in meetings with other departments such as finance and IT.
Receptionist
CO Boyette Medical Center
Belhaven, NC
08.2008 - 02.2011
- Assisted in scheduling appointments, maintaining medical records, and verifying insurance information.
- Maintained accurate electronic medical records while adhering to HIPAA guidelines.
- Coordinated appointment scheduling, maintained medical records, and verified insurance information to support efficient patient flow.
- Evaluated medical records to determine insurance eligibility, contributing to streamlined claims processing.
- Ensured timely and accurate patient documentation in electronic medical records system, enhancing compliance with regulatory standards.
- Handled cash and credit card payments with accuracy.
- Assisted with administrative tasks such as filing documents and copying materials.
Education
Associate in Applied Science (A.A.S.) - Health Information Technology
Pitt Community College
Winterville, NC12.2023
Associate in Arts (A.A.) - General Education
Beaufort Community College
Washington, NC05.2021
Medical Assistant - undefined
Ascension College
Gonzales, LA05.2006
Skills
- Healthcare administration
- Office administration
- Financial reporting
- Data analysis
- Payment processing
- EMR systems
- File management
- Record keeping and bookkeeping
- Self-motivation
- Scheduling appointments
- Service management
- Customer/Client relations
- Customer service
- Multitasking
- Budget management
- Attention to detail
- Data management
- Professional demeanor
- Reliability
- Teamwork
- Effective communication
- Problem-solving
- Staff training and development
- Client relationship management
- Microsoft office
Timeline
Business Office Manager
Ridgewood Rehabiliation and Living Center
06.2025 - 06.2026
Receptionist
Hick's Propane
09.2024 - 05.2025
Revenue Cycle Officer
Acclara
05.2023 - 12.2023
Business Accountant
Cahoon's Mobile Welding
04.2013 - 08.2024
Receptionist
CO Boyette Medical Center
08.2008 - 02.2011
Associate in Arts (A.A.) - General Education
Beaufort Community College
Medical Assistant - undefined
Ascension College
Associate in Applied Science (A.A.S.) - Health Information Technology
Pitt Community College
Awards & Honors
Phi Theta Kappa Honors Society: Pitt Community College
Merit Award, Perfect Attendance Award: Ascension College