MICHELLE BLACKWOOD

Executive administrative support for the CEO and executive committee. Managed 7 complex executive calendars across multiple time zones to schedule meetings/appointments and coordinate travel arrangements to optimize time. Handled confidential and sensitive information with discretion and tact. Streamlined communication between departments, resulting in more effective project coordination and execution. Provided professional administrative support during meetings, including agenda preparation and minute-taking duties. Used advanced software to prepare documents, reports, and presentations on each executive's behalf ensuring clarity and professionalism. Processed travel expenses and reimbursements for CEO and executive committee utilizing Concur system. Coordinated conference registrations and logistics to promote new business initiatives. Updated databases to track, analyze and report on performance and sales data.

• Recognized for delivering exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
• Proactively identified areas requiring attention or improvement effectively aligning priorities with executive preferences.

Executive administrative support for the Vice President of IT. Responsible for heavy calendar management and arranging meeting logistics. Coordinated complex travel logistics including flights, lodging, and ground transport to support executive and team travel. Processed expense reports in strict adherence to state regulations for timely reimbursements. Maintained record of meeting minutes and tracked follow-up actions to ensure accountability and project momentum. Direct end-to-end coordination of IT initiatives to ensure timely execution of all projects. Managed IT onboarding process for new hires and offboarding process for departing employees. Maintained inventory tracking of division equipment to meet operational needs. Administered division-wide cell phone program for 300 employees. Oversaw distribution of IT equipment across all departments. Generated monthly project and budget reports using Excel for informed decision-making.

• Earned recognition for accelerating new hire readiness by developing and implementing a streamlined IT onboarding process.
• Gained commendation for enhancing compliance by restructuring division-wide cell phone program workflows to align with state regulations.

Delivered high-level administrative support to three senior vice presidents for seamless execution of operational activities across sales and marketing – interventional business unit. Managed complex calendars and monitored executive inboxes via Outlook. Organized large-scale meetings and events by overseeing venue selection, AV setup, catering, hotel arrangements, and team-building activities. Arranged detailed domestic travel logistics, including flights, accommodations, and ground transport. Submitted and reconciled executive expense reports through Concur. Documented comprehensive meeting minutes and tracked action items to ensure accountability and follow-through. Compiled and analyzed business unit data using Excel and Salesforce to assist executives with business decisions. Designed expert-level PowerPoint presentations to effectively communicate insights and business strategies. Produced and edited business correspondence on each executives behalf while ensuring clarity, professionalism, and alignment with corporate standards.

• Recognized for acute attention to detail and commitment to meeting project deadlines.

Led end-to-end recruitment for NC HOPE program by sourcing qualified candidates to meet urgent staffing needs. Screened applications and resumes to identify top talent aligned with program requirements. Conducted structured interviews to assess candidate suitability and cultural fit. Collaborated with staffing agencies to onboard temporary contract employees efficiently. Tracked and maintained employee data using Excel and Smartsheet to ensure accurate recordkeeping. Processed employee separations while maintaining compliance with organizational policies.

• Achieved recognition for successfully hiring 120 Hope Program specialists within two weeks

Operations administrative leader for 85 person office location. Led and coached two direct reports while managing daily office operations to drive administrative efficiency. Oversaw executive calendars, travel logistics, meeting coordination, and internal communications for President and four senior leaders. Processed and reconciled expense reports, credit card statements, invoices, and monthly bank transactions for the Raleigh office. Compiled cross-functional data into executive reports and created high-level PowerPoint presentations. Drafted confidential correspondence and managed Outlook distribution lists and meeting invites. Maintained vendor relations, negotiated procurement contracts, and ensured smooth office maintenance. Handled onboarding logistics and prepared conference rooms for internal and external meetings.

• Received promotion to office manager for delivering top-notch administrative support and improving office efficiency by developing effective policies and procedures.
• Delivered successful $1.5M office buildout by supporting executive-level project oversight, coordinating contractors, and ensuring timely progress tracking.
• Achieved four consecutive years of recognition for flawlessly executing 150-person G&S University leadership retreats through meticulous planning and stakeholder coordination.