Michelle Blackmon

Bartender, Lead server, prep cook and other front of house service.

• Obtained cash bank and stocked service bar to prepare for operation.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Proved successful working within tight deadlines and a fast-paced environment.
• Processed orders and sent to kitchen employees for preparation.
• Kept server areas clean and stocked to increase efficiency while working tables.

• Maintained filing systems, both manual and electronic, for easy retrieval of documents.
• Provided administrative support to management staff including scheduling appointments and meetings.
• Created spreadsheets to track data such as financial records, inventory levels, and personnel information.
• Answered incoming calls and assisted customers with inquiries or provided transfer services.
• Performed data entry tasks in accordance with established policies and procedures.
• Organized office supplies and placed orders when necessary.
• Greeted visitors at the front desk area in a professional manner.
• Resolved customer complaints by understanding their issues and finding solutions accordingly.
• Monitored office equipment maintenance schedules to ensure proper functioning of all machinery.
• Collaborated closely with other departments on various projects.
• Prepared correspondence such as letters, memos, emails.
• Assisted in the preparation of presentations for business meetings.
• Ensured all paperwork was properly filed away in an organized fashion.
• Inputted confidential information into databases accurately and securely.
• Coordinated mail distribution internally within the organization.
• Updated employee records on a regular basis in compliance with regulations.
• Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
• Answered and directed phone calls to appropriate staff members.
• Managed daily office operations and maintained a clean and efficient workspace.
• Utilized office equipment such as printers, copiers, and fax machines efficiently.
• Provided customer service, addressing inquiries and resolving issues promptly.
• Organized and scheduled meetings and appointments for management.
• Ordered office supplies and managed inventory to ensure a well-stocked office.
• Maintained positive working relationship with fellow staff and management.

• Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
• Maintained confidentiality of bank records, transactions and customer information.
• Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
• Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
• Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
• Performed cash handling duties including counting currency, coins and checks.
• Balanced teller drawers regularly throughout the day according to established procedures.
• Educated customers about different types of banking services available at the branch.
• Handled large sums of money with accuracy while maintaining appropriate levels of security.
• Provided assistance to other tellers during peak business hours as needed.
• Followed strict compliance guidelines when completing financial transactions for customers.
• Resolved customer disputes promptly in accordance with bank policies and procedures.
• Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
• Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
• Welcomed customers and offered pleasant service during entire transaction.
• Reconciled cash and checks against computer records at end of shift.
• Responded and assisted customers with account inquiries and updates.
• Entered transactions into computer and issued customer receipts.
• Explained bank services, financial products and applicable fees to customers.
• Met or exceeded sales goals by promoting bank products and services in customer interactions.
• Maintained confidentiality of bank records and client information.
• Built and maintained client relationships through quality, personalized interactions.
• Delivered exceptional service to customers in person or over telephone.
• Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
• Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
• Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
• Adhered to financial services security and audit procedures.
• Directed specific questions to appropriate branch personnel.

• Provided administrative support to the executive team, including scheduling meetings and managing calendars.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
• Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
• Managed incoming calls while providing information or transferring callers to appropriate personnel.
• Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
• Ensured efficient operation of office equipment such as printers, copiers and fax machines.
• Created travel arrangements for senior managers according to their requirements.
• Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
• Processed invoices for payment using accounting software applications.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Conducted research online utilizing search engines such as Google or Yahoo!.
• Updated contact lists regularly when changes occur in employee status or contact information.
• Handled confidential documents in an organized fashion according to established protocol.
• Scheduled appointments between clients and customers and internal staff members.
• Managed database systems containing customer contact information.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Directed customer inquiries to appropriate department personnel.
• Proofread content for typo-free emails and documentation.
• Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.