Michelle Barakat
Charlotte
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
5
5
years of professional experience
Work History
CASHIER
LEGAL ASSISTANT
Ken Harris and Associates
06.2022 - Current
- Updated case management system with notes, data and reports.
- Supported legal staff with preparing and conducting public meetings and drafting minutes.
- Delivered or arranged delivery of documents to judges' chambers and other law firms.
- Summarized and recorded each legal action filed to reflect current status of litigation cases or disposition of cases in litigation
- Supported attorneys in client meetings with administrative assistance and documentation.
- Met with clients to conduct interviews and gain case information.
SALES ASSOCIATE
Michael Kors
08.2021 - 05.2022
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Operated cash register and POS to process sales transactions and handle payments.
- Performed cleaning tasks, keeping store neat and organized.
- Alerted management to potential security issues, supporting loss prevention and reducing shrink.
- Engaged with guests to understand and anticipate customer service needs.
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business.
CUSTOMER SERVICE REPRESENTATIVE
Academy Sport
05.2019 - 05.2020
- Addressed customers courteously using suitable methods and problem-solving skills.
- Updated and maintained database with accurate customer information and timely data entry.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Investigated and researched issues to determine root causes and appropriate resolution methods.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Assisted with mentoring new employees during and after training.
Harris Teeter
01.2019 - 02.2019
- Greeted and informed customers of products, fostering positive store experiences.
- Built and maintained positive working relationships with co-workers.
- Maintained inventory and store visual presentation to meet customer needs.
- Maintained cash accuracy by working with supervisor to correct deficiencies.
- Delivered service excellence through all points of contact.
- Processed cash, check and credit cards for customer purchases.
Education
High School Diploma -
Mallard Creek High School
A.A - MASS COMMUNICATION AND, CANDIDATE
JOURNALISM
Charlotte, NCCurrent
Associates Degree - Mass Communication
Central Piedmont Community College
Charlotte, NC05-2023
Skills
- Legal Terminology Database Searching Legal Correspondence Exceptional Telephone Etiquette
- Email Correspondence Reading Comprehension Assisting Legal Professionals MS Office Proficiency
- Writing And Editing
- P>Receipt and refund issuance
- P>Identification checks
- P>Product restocking
- P>Refunds and exchanges
- P>Till counting
- P>Cleaning and sanitizing
- P>Guest inquiries
- P>Money handling
- P>Advanced word processing
Timeline
LEGAL ASSISTANT
Ken Harris and Associates
06.2022 - Current
SALES ASSOCIATE
Michael Kors
08.2021 - 05.2022
CUSTOMER SERVICE REPRESENTATIVE
Academy Sport
05.2019 - 05.2020
Harris Teeter
01.2019 - 02.2019
CASHIER
High School Diploma -
Mallard Creek High School
A.A - MASS COMMUNICATION AND, CANDIDATE
JOURNALISM
Associates Degree - Mass Communication
Central Piedmont Community College
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