Michele Rogers
Greenville
Summary
Dynamic Health Care Technician with a proven track record at the Department of Human Services, excelling in patient assessments and electronic health records management. Renowned for exceptional communication and creative problem-solving skills, consistently enhancing patient satisfaction and team productivity. Proficient in vital signs monitoring and CPR, ensuring high-quality care delivery. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Health Care Technician
Department of Human Services
Greenville
08.2002 - Current
- Conducted patient assessments, incorporating vital signs, weight, height, and body mass index.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Communicated with management or other staff to resolve problems.
- Documented patient information accurately in electronic health records.
- Worked effectively in team environments to make the workplace more productive.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Customer Service Representative
Rogers Septic Service
Greenville
02.2020 - 11.2023
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
High School Diploma -
Martin Luther King High School
New York, NY06-1987
Skills
- Electronic health records
- Vital signs monitoring
- Problem resolution
- Patient assessment
- Attention to detail
- Communication skills
- Creative problem solving
- CPR and first aid
- EKG administration
Affiliations
Love to cruise and see different parts of the world. Enjoy going to the beach and spending time with my family.
Timeline
Customer Service Representative
Rogers Septic Service
02.2020 - 11.2023
Health Care Technician
Department of Human Services
08.2002 - Current
High School Diploma -
Martin Luther King High School
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