Michele Messanvi
Greensboro
Summary
Dynamic and reliable professional with experience as a Roadside Assistance Agent at Arise Virtual Solutions Inc. Proven ability to enhance customer satisfaction through effective communication and stress tolerance. Skilled in vehicle diagnostics and multitasking, adept at resolving conflicts and ensuring timely assistance during emergencies. Committed to delivering quality service and building strong relationships.
Overview
7
7
years of professional experience
Work History
Roadside Assistance Agent
Arise Virtual Solutions Inc.
04.2018 - 08.2021
- Effectively communicated insurance coverage details to customers experiencing a breakdown or accident situation.
- Enhanced customer satisfaction by providing timely and efficient roadside assistance services.
- Established strong relationships with local service providers to ensure prompt response times during emergencies.
- Updated internal databases with detailed notes regarding each call handled, allowing for seamless follow-up if needed.
- Handled challenging situations with diplomacy, resolving conflicts between customers and service providers when necessary.
- Coordinated alternative transportation options for customers when necessary, such as taxis or rental cars.
- Assisted motorists with various vehicle issues such as flat tires, dead batteries, and lockouts, helping them get back on the road quickly.
- Demonstrated empathy towards distressed callers, providing reassurance and clear instructions for resolving their issue.
Clerk
United States Post Office
02.2017 - 02.2019
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Processed incoming and outgoing mail and packages according to established procedures.
Medical Assistant
Cone Health Tim & Carolyn Rice Center
03.2014 - 07.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
Education
Associate of Science - Medical Assistant
ECPI University
Charlotte, NC06-2011
Skills
- Strong multitasking
- Reliability and punctuality
- Vehicle diagnostics
- Stress tolerance
Timeline
Roadside Assistance Agent
Arise Virtual Solutions Inc.
04.2018 - 08.2021
Clerk
United States Post Office
02.2017 - 02.2019
Medical Assistant
Cone Health Tim & Carolyn Rice Center
03.2014 - 07.2016
Associate of Science - Medical Assistant
ECPI University
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