Michele Longworth

• Facilitated communication between management and staff to ensure alignment on goals and expectations.
• Assisted in managing daily operations to ensure team efficiency and productivity.
• Monitored inventory levels and coordinated restocking efforts to prevent shortages or delays.
• Resolved customer inquiries promptly to maintain high satisfaction levels and foster loyalty.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Generated repeat business through exceptional customer service.

Assisted with the NSO process for two stores.

Organized events for team building and brand recognition such as the polar plunge for Special Olympics along with several holiday events.

Earned recognition from the High Point chamber of commerce as a best new business nominee for the Eastchester location.

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Responded to and resolved customer questions and concerns.
• Helped store management meet standards of service and quality in daily operations.
• Enforced company policies and regulations with employees.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Delegated tasks to take advantage of individual abilities and meet expected demands.
• Conducted routine inspections to check quality and compliance with established specifications.
• Applied security, safety and loss prevention strategies during shifts.
• Maintained accurate inventory counts to meet customer demands and sustain operations.
• Served customers quickly and efficiently and created strategies to prevent delays.
• Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
• Generated friendly atmosphere by encouraging employees to greet and speak to customers.
• Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
• Adjusted work schedules to meet business demands.
• Managed ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
• Monitored food inventory and supplies to prevent waste.
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.