Michele Kingsbury
Wake Forest
Summary
Results-driven Operations Manager experienced in optimizing workflows and enhancing service satisfaction. Achieved revenue growth and compliance through effective initiatives in cleaning and studio management, while maintaining high standards of safety and quality. Focused on delivering efficiency and client satisfaction across multiple operations.
Overview
36
36
years of professional experience
Work History
Cleaning Contractor
All Bright Cleaning
Davie, FL
07.2016 - 08.2021
- Implemented efficient cleaning schedules, optimizing workflow across multiple sites.
- Supervised daily cleaning operations to ensure adherence to quality standards.
- Conducted regular inspections to maintain high cleanliness and sanitation levels.
- Trained and mentored new staff on cleaning protocols and safety procedures.
- Coordinated with clients to address concerns and enhance service satisfaction.
Managing Member
Centered Studio Pilates
Raleigh, NC
06.2007 - 03.2012
- Oversaw financial management, ensuring accurate budgeting and expense tracking.
- Developed and implemented operational policies to enhance studio efficiency.
- Managed scheduling and resource allocation for optimal class attendance.
- Led team training sessions to improve instructor performance and client engagement.
- Cultivated relationships with clients to foster community and retention.
- Coordinated marketing strategies that increased brand visibility and client acquisition.
Managing Member
Tom Sawyer Automotive
North Miami Beach, FL
08.1992 - 11.2005
- Optimized supply chain operations by developing strong relationships with key suppliers, reducing lead times, and minimizing inventory costs.
- Streamlined workflow processes to reduce costs, improve efficiency, and increase overall profitability for the company.
- Streamlined onboarding processes for new instructors, reducing training time significantly.
- Analyzed customer feedback to refine service offerings and enhance satisfaction.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
Registrar
Broward County Schools
Davie, FL
06.1985 - 06.1992
- Managed student enrollment processes to ensure accurate and timely registration.
- Developed strategies to streamline enrollment workflows, enhancing operational efficiency.
- Implemented data management systems for efficient record-keeping and reporting.
- Coordinated training sessions for staff on registration policies and procedures.
- Oversaw compliance with state regulations regarding student records and privacy.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with a personable approach and provided knowledgeable service.
- Facilitated seamless course enrollment for students with timely processing of requests and effective communication.
Education
Associate of Arts - Accounting
Broward College
Fort Lauderdale, FL05-1988
Skills
- Safety compliance
- Dependable performance
- Professional appearance
- Strong work ethic
- Motivation and initiative
- Ethics and compliance
- Operations management
- Revenue growth
- Succession planning
Timeline
Cleaning Contractor
All Bright Cleaning
07.2016 - 08.2021
Managing Member
Centered Studio Pilates
06.2007 - 03.2012
Managing Member
Tom Sawyer Automotive
08.1992 - 11.2005
Registrar
Broward County Schools
06.1985 - 06.1992
Associate of Arts - Accounting
Broward College