Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michele Kegel

Charlotte

Summary

Dynamic Administrative Support Team Lead at Transcat Inc. with a proven track record in training development and process improvement. Expert in workflow optimization and exceptional communication skills, I successfully enhanced team performance and resolved complex customer issues, driving operational efficiency and elevating service standards. Green Belt Six Sigma in progress.

Overview

36
36
years of professional experience

Work History

Administrative Support Team Lead

Transcat Inc.
06.2022 - Current
  • Developed training materials to enhance staff knowledge and skills.
  • Trained new team members on company policies and customer service standards.
  • Evaluated team performance, delivering constructive feedback regularly.
  • Implemented process improvements to streamline support workflows.
  • Resolved escalated customer inquiries promptly and effectively.
  • Assisted in resolving complex customer issues escalated by team members.
  • Collaborated on various projects to improve operational efficiency.
  • Designed business projects that streamlined customer service experience and lab operations.

Lab Administrator

Transcat Inc.
03.2019 - 06.2022
  • Directed daily operations of a 14-member team, prioritizing jobs by customer demand and staffing.
    Resolved Caltrak issues by providing hands-on assistance to technicians.
    Supported various lab groups in troubleshooting challenges within their operations.
    Trained staff in Cherry Hill, NJ, while also leading training initiatives for new labs.
    Created targeted training materials to address urgent tasks for team members.
    Oversaw supply management for lab and warehouse to maintain efficiency.
    Contributed to workflow optimization efforts alongside the Service Manager.

Managed Services Coordinator

Transcat Inc.
04.2015 - 03.2019
  • Sourced outside vendors for equipment repair and calibration when local labs could not perform services.
    Oversaw operations at Rochester, Cherry Hill, and Boston labs during vendor engagements.
    Assisted additional locations with personnel shortages to maintain service levels.

Customer Service Coordinator/ Lab Support

Transcat Inc.
02.2012 - 05.2015
  • Addressed customer inquiries on pending orders while updating pricing for vendor-managed services.
    Managed shipping and receiving processes for calibration and product orders at Montana location.
    Assisted Service Manager with comprehensive support and operational functions.

Purchasing agent

Transcat Inc.
01.2011 - 02.2012
  • Prepared purchase orders based on requirements through our business system; planned minimum and maximum purchases based on yearly overall sales

Purchasing manager, general office manager

Wind Turbine Tools Lincoln, MT
08.2007 - 01.2011
  • Coordinated purchasing for headquarters and satellite location in Temecula, CA. Purchased tooling and services based on customer sales orders and internal requisitions. Managed headquarters office in Lincoln, MT. Transitioned to Transcat after acquisition

Weapons Account Manager 419th FLTS

JT3 Edwards AFB, CA
06.2000 - 08.2007
  • Managed over $2 million worth of munitions assets for the B1, B2, and B-52 flight test platforms. Created 5 year weapons forecast budgets for all 3 platforms and scheduled various weapons testing. Collaborated with major aircraft manufacturers in developing weapons systems for national defense securities

Munitions Systems Technician, rank SSgt (E-5)

United States Air Force
09.1989 - 06.2000

Education

Associate of Science - Business Management

Cerro Coso Community College
Ridgecrest, CA
05.2005

Skills

  • Exceptional verbal and written communication
  • Subject matter expert in A, CalTrak, and various other systems within Transcat
  • White Belt Six Sigma
  • Green Belt Six Sigma in progress
  • Attention to detail
  • Service schedule coordination
  • Workflow optimization
  • Process improvement

References

  • Karen, Cardone, 585-471-6062
  • Dennis Taylor 703-663-1681
  • Jill, Frisbee, 406-202-1035

Timeline

Administrative Support Team Lead

Transcat Inc.
06.2022 - Current

Lab Administrator

Transcat Inc.
03.2019 - 06.2022

Managed Services Coordinator

Transcat Inc.
04.2015 - 03.2019

Customer Service Coordinator/ Lab Support

Transcat Inc.
02.2012 - 05.2015

Purchasing agent

Transcat Inc.
01.2011 - 02.2012

Purchasing manager, general office manager

Wind Turbine Tools Lincoln, MT
08.2007 - 01.2011

Weapons Account Manager 419th FLTS

JT3 Edwards AFB, CA
06.2000 - 08.2007

Munitions Systems Technician, rank SSgt (E-5)

United States Air Force
09.1989 - 06.2000

Associate of Science - Business Management

Cerro Coso Community College

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Michele Kegel