Michele Havlin
Clayton
Summary
Results-driven Operations Leader with 18 years of experience in high-volume retail environments. Managed $11M in annual operations while leading teams of over 20 employees, optimizing processes, and enhancing customer satisfaction. Skilled in cross-functional leadership, vendor management, workforce planning, and operational strategy, consistently driving team performance and business growth.
Overview
19
19
years of professional experience
Work History
Retail Operations Manager
Total Wine & More
Raleigh
05.2013 - Current
- Direct all aspects of operations for an $11 million annual retail business, ensuring operational excellence, profitability, and exceptional customer satisfaction.
- Lead, coach, and develop a team of 20+ employees, including 4 department managers, creating a culture focused on accountability, performance, and continuous improvement.
- Managed staffing, workforce planning, scheduling, budgeting, inventory control, merchandising, and daily operations to ensure seamless business functionality.
- Partnered with 10+ vendors and business partners to coordinate merchandising initiatives and optimize inventory planning and operational execution.
- Analyzed business metrics and KPIs to drive data-driven decisions that enhanced sales performance and operational results.
- Utilize Salesforce to develop customer engagement strategies for high end clients that improve retention and personalize service.
- Coach, mentor, and develop future leaders through performance management, training, and succession planning.
- Maintain a strong focus on safety, operational compliance, inventory accuracy, and financial performance.
Assistant Manager
Total Wine & More
Raleigh
10.2007 - 05.2013
- Supported store manager in daily operations, vendor management, customer experience, and team member onboarding, training and performance management.
- Coordinated training programs for new staff to enhance product knowledge.
- Developed merchandising strategies to optimize product displays and sales.
Education
High School Diploma -
Northwest Halifax High School
Roanoke Rapids, NCSkills
- Operations Management
- Project Management
- Performance Management
- Process Improvement
- Customer Experience
- Inventory Management
- Workforce Planning
- Vendor Relationship Management
- KPI & Performance Analysis
- Salesforce CRM
- Operational Strategy
- Change Management
- Cross-Functional Leadership
- Microsoft Office
- Microsoft Teams
- Retail Analytics
- Team leadership
Timeline
Retail Operations Manager
Total Wine & More
05.2013 - Current
Assistant Manager
Total Wine & More
10.2007 - 05.2013
High School Diploma -
Northwest Halifax High School