Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michele Graves

Hudson

Summary

Talented cosmetologist with a strong foundation in hair cutting, coloring, and styling. Committed to maintaining high sanitation standards while delivering exceptional customer service and personalized consultations.

Overview

13
13
years of professional experience

Work History

Licensed Cosmetologist

Michele Graves
Monson
10.2024 - 07.2025
  • Performed various hair cutting and styling techniques for diverse clientele.
  • Maintained cleanliness and organization of workstations and equipment.
  • Utilized high-quality beauty products to enhance client satisfaction and experience.
  • Educated clients on proper hair care techniques and product usage recommendations.
  • Assisted in scheduling appointments while managing client expectations effectively.
  • Collaborated with team members to ensure a welcoming salon environment.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Collected payment from customers and scheduled next appointments.
  • Scheduled appointments for customers using internal software system.
  • Evaluated client's hair and physical features to determine style and cut plans.
  • Educated clients on proper at-home care techniques and products to extend the life of their style or color.
  • Washed, colored, cut and styled hair for high volume of clients daily.
  • Performed a variety of services including hair cutting, styling, coloring, highlights and extensions.
  • Provided beauty consultations to clients, determining their individual needs and preferences.

Salon Owner/Operator

Hair Expressions
Three Rivers
10.2016 - 09.2024
  • Managed daily operations and scheduling for a busy hair salon.
  • Supervised staff to ensure high-quality customer service and satisfaction.
  • Developed marketing strategies to attract new clients and retain existing ones.
  • Oversaw inventory management for salon products and supplies.
  • Trained new employees on salon procedures and customer interaction techniques.
  • Maintained cleanliness and organization of the salon environment.
  • Collaborated with vendors to source quality hair care products for clients.
  • Handled client consultations to understand their needs and preferences.
  • Provided excellent customer service to ensure repeat business from satisfied clients.
  • Maintained salon finances, including budgeting, payroll and bookkeeping.
  • Organized and scheduled appointments for clients using software systems.
  • Adhered to state laws and regulations regarding licensure, sanitation standards.
  • Assessed inventory needs for hair care products, cosmetics. on an ongoing basis.
  • Promoted special offers through social media platforms to attract new customers.
  • Ensured that all safety protocols were followed in the salon at all times.
  • Conducted regular meetings with staff members to discuss performance goals.
  • Maintained relationships with vendors and suppliers who provide necessary items for running the salon.
  • Formed and sustained strategic relationships with clients.

Licensed Cosmetologist

Hair Expressions
Three Rivers
09.2012 - 10.2016
  • Performed various hair cutting and styling techniques for diverse clientele.
  • Maintained cleanliness and organization of workstations and equipment.
  • Educated clients on proper hair care techniques and product usage recommendations.
  • Backed up reception desk by answering phones, scheduling appointments, and processing payments.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Educated clients on proper at-home care techniques and products to extend the life of their style or color.
  • Maintained relationships with long-term clients while successfully handling daily walk-in appointments.

Education

Cosmetology

Kay Harvey Hairdressing Academy
West Springfield, MA
06-2012

High School Diploma -

Chicopee High School
Chicopee, MA
05-1990

Skills

  • Administrative procedures
  • Hair coloring and highlighting
  • Beard trimming
  • Client consultations
  • Sanitation protocols
  • Appointment scheduling
  • Customer relationship management
  • Bleaching, dyeing, and tinting
  • Waxing treatments
  • Hair coloring expert
  • Hair cutting
  • Effective communication
  • Marketing strategies
  • Inventory management

Timeline

Licensed Cosmetologist

Michele Graves
10.2024 - 07.2025

Salon Owner/Operator

Hair Expressions
10.2016 - 09.2024

Licensed Cosmetologist

Hair Expressions
09.2012 - 10.2016

Cosmetology

Kay Harvey Hairdressing Academy

High School Diploma -

Chicopee High School

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Michele Graves