Michele Foster
BURLINGTON
Summary
Experienced Commercial & Personal Lines Account Manager eager to utilize 17 years of insurance industry performance to add value in a new role. Highly skilled and goal-oriented, effective at dealing with individuals during stressful and confusing situations to address benefits, needs, and navigate agency structures. Practiced at working with department standards and value the opportunity to work with a sense of service and ethical purpose.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Commercial Lines Account Manager II
McGowan Insurance Group Inc.
Indianapolis
10.2025 - Current
- Managing a middle market generalist book of commercial accounts.
- Coordinated with underwriters to facilitate policy issuance and renewals.
- Conducted regular reviews of coverage options and policy updates for clients.
- Maintained accurate records in agency management systems for client transactions.
- Prepared proposals for new business, renewals and endorsements.
- Ensured accuracy of all documentation including applications, invoices, certificates of insurance.
- Negotiated terms and conditions on behalf of clients with carriers.
Commercial Lines Account Manager
HUB International Limited
Burlington
09.2017 - 10.2025
- Managed a middle market book of business primarily dealing with new construction, contractors, and residential/habitational apartments
- Increased product knowledge and understanding of industry best practices through completion of continuous education.
- Worked with insurance carriers to solve problems with coverage and payments.
- Completed yearly evaluations of providers to check service options and coverage plans against competitors.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Cultivated professional relations to establish long-term profitable partnerships.
- Documented conversations with customers to track requests, problems and solutions.
- Upheld strict quality control policies and procedures during customer interactions.
- Addressed inquiries, resolved customer issues, and managed customer relations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Personal Lines Account Manager
Hub International
Burlington NC
09.2013 - 09.2017
- Informed and educated prospects about coverage, changes, and exclusions.
- Processed, maintained and prepared new and renewal accounts.
- Kept records and policy renewals up to date.
- Maintained open contact with insurance carriers, policy underwriters, and marketing team members.
- Managed personal lines transactions and group activities.
- Provided broad and diverse coverage options to customers in order to achieve revenue targets.
- Remained current on coverage, forms, and rates.
- Verified maximum retention of assigned personal lines book of business.
- Verified clients received optimal coverage by thoroughly researching available providers and coverage and premiums.
- Coordinated complex decision-making, overcoming objections to close new business.
- Conducted annual policy reviews to identify new risk exposures and recommended additional coverage to clients.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Monitored clients' insurance coverages to ensure changing needs were met.
Customer Service Associate
BB&T Insurance Services
Greensboro
04.2011 - 09.2012
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Upheld strict quality control policies and procedures during customer interactions.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
- Supported operational improvements and resolution of problems to deliver top-notch customer service.
Insurance Sales Agent
State Farm
Burlington
03.2011 - 04.2012
- Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
- Upsold products to policyholders and potential new clients.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Followed up with customers to check on changing needs and propose new offerings.
- Wrote policies, finalized documents, and filed paperwork.
- Communicated with clients by phone and email to answer questions and offer services.
- Reached out to potential clients to schedule appointments.
- Offered information about policy and coverage details.
- Kept thorough records of customer details and previous sales.
- Attended continuing education courses to maintain insurance license.
- Answered insurer questions regarding policyholders.
Education
Bachelor of Science - Economics
University of North Carolina At Greensboro
Greensboro, NC12.1993
Skills
- Customer follow-up
- Work ethic
- Portfolio management
- Customer Service
- Problem Resolution
- Multitasking
- Computer skills
Certification
CISR
CBIA
Agency Management System Experience
Applied Epic
Applied TAM
Sagitta
AMS360
Timeline
Commercial Lines Account Manager II
McGowan Insurance Group Inc.
10.2025 - Current
Commercial Lines Account Manager
HUB International Limited
09.2017 - 10.2025
Personal Lines Account Manager
Hub International
09.2013 - 09.2017
Customer Service Associate
BB&T Insurance Services
04.2011 - 09.2012
Insurance Sales Agent
State Farm
03.2011 - 04.2012
Bachelor of Science - Economics
University of North Carolina At Greensboro