Michele Doblitz
Wake Forest
Summary
Collaborative insurance leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Senior Team Manager
Amica Mutual Insurance Company
2017.06 - Current
- Evaluate employee performance on weekly basis and supervise and lead 7-10 direct reports within fast-paced contact center, increasing quality of work and employee motivation
- Analyze quality and performance data for sales and service team to support operational improvement and meet pre-defined KPIs
- Apply critical thinking to review and underwrite new business insurance applications, make informed coverage recommendations, and communicate findings to front-line agents
- Identify potential risks in client business and recommend strategies to increase policyholder loss resiliency
- Serve as trusted client advisor, referring resources to increase awareness of insurance policy provisions pertaining to Amica Mutual products
- Leverage customer care skills to de-escalate concerns regarding service, pricing, or digital functionality, implement successful corrective actions, and positively impact retention rates
Team Manager
Amica Mutual Insurance Company
2014.09 - 2017.06
- Hosted trainings prior to implementation of improved tools impacting workflow for front line agents, including home rebuild valuation software training
- Sought ways to improve processes and services provided by performing monthly quality assurance audits and relaying feedback to direct reports
- Increased brand awareness through 8 company sponsorship events, creating a positive impact on sales opportunities directly following the event
- Mentored 3 Associate Team Managers to provide guidance of best practices to gain career success within property & casualty industry
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
Education
Bachelor of Arts - Journalism, Public Relations, Media Studies
University of Oregon
Eugene, OR06.2014
Skills
- Active Property & Casualty License
- Associate in Insurance Designation (AINS)
- Operational Improvements
- Coaching and Mentoring
- Performance Management
- Client Retention
Timeline
Senior Team Manager
Amica Mutual Insurance Company
2017.06 - Current
Team Manager
Amica Mutual Insurance Company
2014.09 - 2017.06
Bachelor of Arts - Journalism, Public Relations, Media Studies
University of Oregon
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