Summary
Overview
Work History
Education
Skills
Timeline
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Michele Cook

Arborist/Senior Sales
Charlotte

Summary

Dynamic consulting arborist with a proven track record at Airborne Arbor by Tree Masters, excelling in risk assessments and strategic tree management. Skilled in budgeting and team leadership, I foster strong client relationships, enhancing customer loyalty and satisfaction. My proactive approach has significantly reduced property damage risks while ensuring operational efficiency.

Overview

15
15
years of professional experience

Work History

Consulting Arborist

Airborne Arbor by Tree Masters
06.2020 - 06.2024
  • Performed risk assessments for client properties, addressing potential hazards before they became issues.
  • Conducted regular inspections of trees for signs of disease or pests, taking proactive measures as needed to protect the environment from further damage.
  • Reduced property damage risks through strategic tree removals and preventative maintenance.
  • Managed crews efficiently during emergency storm response situations, minimizing downtime between assignments.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.

Owner

Airborne Tree LLC.
01.2011 - 06.2020
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.

Owner

Shawnigan’s
03.2009 - 12.2011
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Established foundational processes for business operations.

Education

High School Diploma -

Northwest Cabarrus
Concord,NC
06-1998

Skills

Budgeting and estimating

Team leadership

Public speaking

Time management expertise

Timeline

Consulting Arborist

Airborne Arbor by Tree Masters
06.2020 - 06.2024

Owner

Airborne Tree LLC.
01.2011 - 06.2020

Owner

Shawnigan’s
03.2009 - 12.2011

High School Diploma -

Northwest Cabarrus

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Michele CookArborist/Senior Sales